User's Manual

Troubleshooting | 363
Random Spots/Blurred Images
Blank Printout
Problem Action
The printout has random
spots or is blurred.
1 Make sure that the toner cartridges are installed correctly. See
"
Installing a Toner Cartridge."
If the problem persists, proceed to step 2.
2 Make sure that the drum cartridges are installed correctly.
See
"Replacing the Drum Cartridges" and "Installing a Drum Cartridge."
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See "Replacing the Drum Cartridges."
a After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
bClick Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
If the problem persists, contact Dell.
Problem Action
The printout is entirely blank. 1 The toner cartridges may be low or need to be replaced. Check the
amount of toner left in each toner cartridge.
a Check the toner level in the Status tab in the Status Monitor.
bReplace the toner cartridges as necessary.
If the problem persists, proceed to step 2.
2 If you are using non-Dell brand toner cartridges, enable the Non-Dell
Toner option.
a Start the Tool Box, and then click Service Tools on the Printer
Maintenance tab.
bMake sure that the On check box under Non-Dell Toner is
selected.
If the problem persists, proceed to step 3.