User's Manual

362 | Troubleshooting
Smearing Toner/Loose Toner
8 Clean the toner in the drum cartridge.
a After the cleaning is completed, press the (Information)
button on the operator panel, and then tap the Tools tab
Admin Settings Maintenance.
bTap Toner Refresh.
NOTE:
• The Toner Refresh feature uses the toner, and shorten
the life of the toner cartridge and the drum cartridge.
c After you refresh the toner in the drum cartridge, print a Color
Test Page from the Report / List menu.
If the problem persists, proceed to step 9.
9 Replace the drum cartridges. See "Replacing the Drum Cartridges."
a After you replace the drum cartridge, start the Tool Box, and then
click Reports on the Printer Setting Reports tab.
bClick Color Test Page.
The Color Test Page is printed.
If the problem persists, contact Dell.
Problem Action
Toner smears or toner comes
off.
1 The print media surface may be uneven. Try changing the Paper Type
setting in the print driver. For example, change the plain paper to
thick.
a On the General tab, change the Paper Type setting.
If the problem persists, proceed to step 2.
2 Verify that the correct print media is being used. See "Supported Print
Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 3.
3 Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum
Cartridges."
bAfter you replace the drum cartridges, test print your document
again.
If the problem persists, contact Dell.
Problem Action