User's Manual

Troubleshooting Guide 517
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and Service Tag number of your printer. See the label located inside the front cover
of your printer and write down the Service Tag number. For details on the location of the Service Tag, see "Express
Service Code and Service Tag."
The scanner driver has not been registered
on your computer and cannot be accessed
from ScanButton Manager.
Install the scanner driver. If the scanner driver is installed, uninstall it and then re-
install it again. After the installation of the scanner driver is completed, re-install
the ScanButton Manager.
Failed to scan your document on the printer
via ScanButton Manager.
Ensure that your computer and the printer is properly connected with the USB
cable.
Check whether the printer is turned on. If the printer is turned on, reboot it by
turning off the printer and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Network connection cannot be used. Connect with the USB cable.
Uninstall ScanButton Manager from
Control Panel  Add or Remove Programs
( Programs and Features in Windows Vista
®
and Windows
®
7) on your computer and
then re-install it again.
Failed to create an image file via ScanButton
Manager.
Uninstall ScanButton Manager from
Control Panel  Add or Remove Programs on
your computer and then re-install it again.
Failed to initialize ScanButton Manager. Uninstall ScanButton Manager from Control Panel  Add or Remove Programs on
your computer and then re-install it again.
Failed to execute ScanButton Manager. Uninstall ScanButton Manager from
Control Panel  Add or Remove Programs on
your computer and then re-install it again.
An unexpected error occurred on
ScanButton Manager.
Uninstall ScanButton Manager from
Control Panel  Add or Remove Programs on
your computer and then re-install it again.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
A problem has occurred when using Dell
Document Hub.
Visit
www.dell.com/dochub for information about Dell Document Hub.
Problem Action