User's Manual

514 Troubleshooting Guide
The printer does not properly transfer scan
data to a specified destination via the Scan
to Email or Scan to Network Folder feature.
Check if the following settings have been set correctly on the Dell Printer
Configuration Web Tool.
Scan to Network Folder
Check the following settings under Address BookServer Address:
• Server Address
•Share Name
•Server Path
•Login Name
•Login Password
Scan to Email
Check the following setting under Address BookE-Mail Address:
• Address
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server
®
2003 computer.
Enable Windows Image Acquisition (WIA) on the computer.
To enable Windows Image Acquisition (WIA):
1 Click Start , point to Administrative Tools , and then click Services .
2 Right-click Windows Image Acquisition (WIA) , and then click Start .
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
Server
®
2008 or Windows Server
®
2008 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Start , point to Administrative Tools , and then click Server Manager .
2 Under Features Summary , click Add Features .
3 Select the Desktop Experience check box, click Next , and then click Install .
4 Restart the computer.
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
Server
®
2012 or Windows Server
®
2012 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Server Manager from the Start screen.
The
Server Manager screen appears.
2 Under Manage , click Add Roles and Features .
Add Roles and Features Wizard appears.
3 Click Next to skip the Before you begin page.
4 Ensure that Role-based or feature-based installation is selected, and then click
Next .
5 Ensure that Select a server from the server pool is selected, select the server under
Server Pool , and then click Next .
6 Click Next to skip the Select server roles page.
7 Select the Desktop Experience check box under User Interfaces and
Infrastructure
, and then click Next .
8 Click Confirmation from the list on the left.
9 Select the Restart the destination server automatically if required check box, and
then click
Install .
10 Restart the computer.
Problem Action