Clearing Jams 31 Careful selection of appropriate print media and proper loading allow you to avoid paper jams. See "Print Media Guidelines" for more information. NOTE: Before buying large quantities of any print media, it is recommended to try a sample first. NOTE: The images used in this manual are those of the Dell™ Cloud Multifunction Printer | H815dw unless otherwise mentioned. Avoiding Jams • Use only recommended print media. See "Print Media Guidelines" for more information.
Identifying the Location of Paper Jams WARNING: Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer. The following illustration shows where paper jams may occur along the print media path.
Clearing Paper Jams From the DADF When a document jams while it passes through the DADF, remove the jam according to the following procedure. NOTE: To prevent document jams, use the document glass for thick, thin, or mixed documents. 1 Remove the remaining documents from the DADF. If the document is jammed in the paper feed area: a Open the DADF cover. b Lift the release lever 90 degrees and remove the jammed document by carefully pulling it to the right.
c Remove the DADF feed roller assembly and remove the document by gently pulling it straight up. d Insert the DADF feed roller assembly and press down the release lever. If the document is jammed in the paper exit area: e 460 Remove the jammed document from the document output tray.
f Close the DADF cover, and then load the documents back into the DADF. NOTE: Ensure that you adjust the document guides before printing a Legal-size document. 2 If you cannot see the jammed document or the jammed document do not move when you pulled, open the document cover. 3 Remove the document from the white sheet by carefully pulling it to the right. 4 Close the document cover, and then load the documents back into the DADF. 5 Tap Start.
2 Grasp both sides of the MPF, and then pull it out of the printer. 3 Pull tray1 out of the printer about 200 mm. 4 Hold tray1 with both hands, and remove it from the printer.
5 Pull the rear cover handle to open the rear cover. 6 Remove the jammed paper. 7 Insert tray1 into the printer, and push until it stops.
Insert the MPF into the printer. 9 Close the rear cover.
Clearing Paper Jams From Tray1 NOTE: To resolve the error displayed on the touch panel, you must clear all print media from the print media path. 1 Gently pull open the MPF cover. 2 Grasp both sides of the MPF, and then pull the MPF from the printer. 3 Pull tray1 out of the printer about 200 mm.
4 Hold tray1 with both hands, and remove it from the printer. 5 Pull the rear cover handle to open the rear cover. 6 Remove the jammed paper.
7 Insert tray1 into the printer, and push until it stops. 8 Insert the MPF into the printer, push until it stops, and close the MPF. 9 Close the rear cover. 10 Tap Start.
Clearing Paper Jams From the Fusing Unit NOTE: To resolve the error displayed on the touch panel, you must clear all print media from the print media path. If status code: 050-130 appears: 1 Pull the rear cover handle to open the rear cover. 2 Lift the levers on both sides of the fusing unit. WARNING: The fusing unit is hot. Do not touch it, doing so may cause burns. 3 If the document is jammed under the fusing unit, remove the jammed document from under the fusing unit.
4 If the document is jammed above the fusing unit, raise the tab of the inner part, and turn it to open. 5 Remove the jammed document from above the fusing unit. 6 Replace the inner part.
7 Press down the levers on both sides of the fusing unit. 8 Close the rear cover.
Clearing Paper Jams From the Duplexer CAUTION: Ensure that nothing touches or scratches the surface (the roll made with sponge) of the transfer unit. Scratches, dirt, or oil from your hands on the roll of the transfer unit may reduce print quality. CAUTION: Protect the drum of the drum cartridge against bright light. If the rear cover remains open for more than 3 minutes, print quality may deteriorate.
Clearing Paper Jams From the Regi Roll CAUTION: Ensure that nothing touches or scratches the surface (the roll made with sponge) of the transfer unit. Scratches, dirt, or oil from your hands on the roll of the transfer unit may reduce print quality. CAUTION: Protect the drum of the drum cartridge against bright light. If the rear cover remains open for more than 3 minutes, print quality may deteriorate.
3 Pull tray1 from the printer about 200 mm. 4 Hold tray1 with both hands, and remove it from the printer. 5 Pull the rear cover handle to open the rear cover.
6 Remove the jammed paper from the regi roll. 7 Insert tray1 into the printer, and push until it stops. NOTE: Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. 8 Insert the MPF into the printer, push until it stops, and close the MPF.
9 Close the rear cover. If status code: 050-132 appears: 1 Open the MPF, or remove the remaining documents from the MPF. 2 Grasp both sides of the MPF, and then pull the MPF from the printer.
3 Pull tray1 from the printer about 200 mm. 4 Hold tray1 with both hands, and remove it from the printer. 5 Pull the optional 550-sheet feeder from the printer about 200 mm.
6 Hold the optional 550-sheet feeder with both hands, and remove it from the printer. 7 Pull the rear cover handle to open the rear cover. 8 Remove the jammed paper.
9 Insert the optional 550-sheet feeder into the printer, and push until it stops. 10 Insert tray1 into the printer, and push until it stops. 11 Insert the MPF into the printer, push until it stops, and close the MPF.
12 Close the rear cover. Clearing Paper Jams From the Optional 550-Sheet Feeder NOTE: To resolve the error displayed on the touch panel, you must clear all print media from the print media path. 1 Pull the optional 550-sheet feeder out of the printer about 200 mm.
2 Hold the optional 550-sheet feeder with both hands, and remove it from the printer. 3 Pull the rear cover handle to open the rear cover. 4 Remove the jammed paper.
5 Insert the optional 550-sheet feeder into the printer, and push until it stops. 6 Close the rear cover.
Clearing Paper Jams From the Trays When status code 050-134 appears: 1 Open the MPF, or remove the remaining documents from the MPF. 2 Grasp both sides of the MPF, and then pull the MPF from the printer. 3 Pull tray1 from the printer about 200 mm.
4 Hold tray1 with both hands, and remove it from the printer. 5 Remove the jammed paper. 6 Insert tray1 into the printer, and push until it stops. NOTE: Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. 7 Insert the MPF into the printer, push until it stops, and close the MPF. 8 Tap OK on the touch panel.
When status code 050-133 appears: 1 Open the MPF, or remove the remaining documents from the MPF. 2 Grasp both sides of the MPF, and then pull the MPF from the printer. 3 Pull tray1 from the printer about 200 mm.
4 Hold tray1 with both hands, and remove it from the printer. 5 Pull the optional 550-sheet feeder from the printer about 200 mm. 6 Hold the optional 550-sheet feeder with both hands, and remove it from the printer.
7 Remove the jammed paper. 8 Insert the optional 550-sheet feeder into the printer, and push until it stops. 9 Insert tray1 into the printer, and push until it stops. 10 Insert the MPF into the printer, push until it stops, and close the MPF. 11 Tap OK on the touch panel.
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32 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: • The power cable is plugged into the printer and a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • All options are properly installed.
Problem Action Check if the icon is shown on the touch panel. If is shown, cancel the envelope mode. For details on canceling the envelope mode, see "To Cancel the Envelope Mode." Print media misfeeds or multiple feeds occur. Ensure that the print media you are using meets the specifications for your printer. See "Supported Paper Types" for more information. Fan the print media before loading it. Ensure that the print media is loaded correctly.
• Random spots/Blurred images • The entire output is blank • Streaks appear on the output • Pitched dots • Vertical blanks • Mottle • Ghosting • Light-induced fatigue • Fog • Bead-Carry-Out (BCO) • Jagged characters • Banding • Auger mark • Wrinkled/Stained paper • Damage on the leading edge of paper The output is too light Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Go to action 4.
Action Yes No 4 The task is complete. Go to action 5. The task is complete. Go to action 6. The task is complete. Go to action 7. Stir the developer in the drum cartridge. The task is complete. a Press the (Information) button and tap the Tools tab tap Admin Settings Maintenance Clean Developer. b After you stir the developer in the drum cartridge, print a Demo Page from Report/List. Go to action 8. The print media surface may be uneven.
Toner smears or print comes off Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. Replace the drum cartridge. The task is complete. a Replace the drum cartridge. See "Replacing the Drum Cartridge." b After you replace the drum cartridge, test print your document again. Go to action 4. The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick.
Random spots/Blurred images Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Contact Dell. Yes No Ensure that the toner cartridge is installed correctly. See "Installing a Toner Cartridge." Does this solve your problem? 2 Ensure that the drum cartridge is installed correctly. See "Installing a Drum Cartridge." Does this solve your problem? 3 Replace the drum cartridge. a Replace the drum cartridge.
Action Yes No 3 The task is complete. Go to action 4. The task is complete. Go to action 5. The task is complete. Go to action 6. The task is complete. Go to action 7. The task is complete. Go to action 8. The task is complete. Contact Dell. The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge. a Check the toner level in the Status tab in the Status Monitor. b Replace the toner cartridge as necessary.
Streaks appear on the output Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Contact Dell. The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge. a Check the toner level in the Status tab in the Status Monitor. b Replace the toner cartridge as necessary. Does this solve your problem? 2 If you are using a non-Dell brand toner cartridge, enable the Non-Dell Toner option.
Pitched dots Action Yes No 1 Proceed to the action corresponding to the location of the problem: Contact Dell. Locate the cause of the problem using the Pitch Configuration Chart. a Launch the Tool Box, and click Chart Print on the Diagnosis tab. b Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. c Compare the pitch of the spots on your output with that on the Pitch Configuration Chart, and locate the cause of the problem.
Vertical blanks Action Yes No 1 The task is complete. Go to action 2. The task is complete. Contact Dell. Ensure the light path is not covered. a Remove the drum cartridge, and keep it in the dark place. b Clean the rear side of the drum cartridge with a dry cloth. NOTE: Be careful not to touch or damage the drum. c Re-install the drum cartridge. (Information) button and tap Report/List. e Tap Demo Page. d Press the The demo page is printed.
Mottle ABC A BC DEF DE EF F Action Yes No 1 The task is complete. Go to action 2. 2 The task is complete. Raise the transfer unit voltage. a Press the (Information) button and tap the Tools tab tap Admin Settings Maintenance Adjust Transfer Unit. b Increase the voltage. See "Adjust Transfer Unit." Go to action 3. 3 Replace the drum cartridge. a Replace the drum cartridge. See "Replacing the Drum Cartridge.
Ghosting Action Yes No 1 Proceed to the action corresponding to the type of ghosting. Contact Dell. Identify the type of ghosting. a Positive ghost b Negative ghost Positive ghost - 2a ABC ABC Negative ghost - 2c Is the type of the problem identified? 2a Specify Decrease Ghosting to On. The task is complete. a Press the (Information) button and tap the Tools tab tap Admin Settings Maintenance Decrease Ghosting. b Tap On. c Tap OK. Go to action 2b.
Action 4 Yes No Replace the drum cartridge. The task is complete. a Replace the drum cartridge. See "Replacing the Drum Cartridge." b After you replace the drum cartridge, launch the Tool Box, and click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. Contact Dell The Pitch Configuration Chart is printed. Does this solve your problem? Light-induced fatigue Action Yes No 1 Go to action 2. Contact Dell. Check the light fatigue pattern using the Pitch Configuration Chart.
Action Yes No 2a The task is complete. Go to action 2b. The task is complete. Contact Dell. The task is complete. Contact Dell. Action Yes No 1 The task is complete. Go to action 2. Enable the Non-Dell Toner option. a Launch the Tool Box, and click Service Tools on the Printer Maintenance tab. b Ensure that the On check box under Non-Dell Toner is selected. Does this solve your problem? 2b Replace the drum cartridge and the toner cartridge. a Remove the drum cartridge.
Action Yes No 2 The task is complete. Contact Dell. Action Yes No 1 Set Screen to Fineness in the printer driver. a On the Graphics tab, set Screen to Fineness. The task is complete. Go to action 2. 2 Enable Print Page Mode in the printer driver. a On the Others tab, set Print Page Mode under Image Options: to On. The task is complete. Go to action 3. Replace the drum cartridge. a Replace the drum cartridge. See "Replacing the Drum Cartridge.
Banding Action Yes No 1 Proceed to the action corresponding to the location of the problem: Contact Dell. Locate the cause of the problem using the Pitch Configuration Chart. a Launch the Tool Box, and click Chart Print on the Diagnosis tab. b Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Is the cause of the problem located? 2 Replace the drum cartridge. a Replace the drum cartridge. See "Replacing the Drum Cartridge.
Wrinkled/Stained paper Action Yes No 1 The task is complete. If printing on an envelope, go to action 2. Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer. Does this solve your problem? 2 Ensure that the printer is set to the envelope mode. See "Printing on Envelopes – Envelope Mode." If printing on print media other than envelopes, go to action 5. The task is complete. Go to action 3.
Action Yes No 2 The task is complete. (MPF) Go to action 3. When you use the MPF, reverse the paper and then try again. When you use any of the trays, change the paper and then try again. (trays) Contact Dell. Does this solve your problem? 3 Change the paper with another one and then try again. The task is complete. Go to action 4. The task is complete. Contact Dell. Does this solve your problem? 4 Use any of the trays in place of the MPF.
Images are skewed Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Contact Dell. Action Yes No 1 The task is complete. Proceed to the action corresponding to the type of the print media being used: Adjust the paper guides properly. Does this solve your problem? 2 Use any of the trays in place of the MPF. Does this solve your problem? 3 Replace the print media with the freshly unpackaged, undamaged one.
Action Yes No 3c The task is complete. Go to action 4a. The task is complete. Go to action 3a. The task is complete. Contact Dell. Action Yes No 1 The task is complete. Proceed to the action corresponding to the type of the print media being used: Turn over the print media. Does this solve your problem? 4a Use print media that is not damp. Does this solve your problem? 4b Replace the drum cartridge. Does this solve your problem? MPF Misfeed Jam Ensure that the MPF is properly inserted.
Regi Jam (Exit Sensor On JAM) Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Go to action 4. Ensure that the drum cartridge is installed correctly. Does this solve your problem? 2 Replace the drum cartridge. See "Replacing the Drum Cartridge." Does this solve your problem? 3 Ensure that the fusing unit is set properly. Does this solve your problem? 4 Replace the fusing unit, the transfer unit, and the retard roller.
Action Yes No 4 The task is complete. Go to action 5. Fan the print media. Does this solve your problem? 5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the The task is complete. multi-feed occurred with a cloth moistened with water. Contact Dell. Does this solve your problem? MPF Multi-feed Jam Action Yes No 1 - - The task is complete. Go to action 4. The task is complete. Go to action 4. The task is complete. Go to action 5.
Copy Problems Problem Action A document loaded in the DADF cannot be Ensure that the DADF cover is firmly closed. copied. Ensure that the release lever is properly positioned. Vertical blanks or streaks appear on the output when scanned using the DADF. Clean the DADF glass. Vertical lines appear on the outputs when you copy using the DADF. Clean the DADF glass. Fax Problems Problem Action The printer is not working, there is no display and the buttons are not working.
Problem Action Some of the words on an incoming fax are stretched. The fax machine sending you the fax had a temporary document jam. There are lines on the documents you send. Check the surface of the document glass and DADF glass for marks and clean it. See "Cleaning the Scanner." Vertical lines appear on the documents when Clean the DADF glass. you send using the DADF. The printer dials a number, but the connection with another fax machine fails. Documents are not stored in the memory.
Problem Action If using the network TWAIN or Windows Image Acquisition (WIA) driver, check that the Ethernet cable is connected properly and the IP address of the printer is set correctly. To check the IP address, see "Verifying the IP Settings." Check that the scanner is configured correctly. Check the application you want to use to make certain that the scanner job is being sent to the correct port.
Problem Action The printer does not properly transfer scan Check if the following settings have been set correctly on the Dell Printer data to a specified destination via the Scan Configuration Web Tool. to Email or Scan to Network Folder feature.
Digital Certificate Problems Symptom Cause Action The certificate import button is disabled. SSL communication is disabled. Create a self-signed certificate and enable SSL. The certificate details button is disabled. The certificate cannot be imported. The time setting is incorrect. The certificate file is incorrect. Confirm validity period of the certificate as well as the time setting of the device. Confirm whether the password is correct.
Problems With Installed Optional Accessory If an option does not operate correctly following installation or stops working: • Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer. • Print the system settings report to see if the option is listed in the Printer Options list. If the option is not listed, reinstall it. See "Report / List.
Problem Action The scanner driver has not been registered on your computer and cannot be accessed from ScanButton Manager. Install the scanner driver. If the scanner driver is installed, uninstall it and then reinstall it again. After the installation of the scanner driver is completed, re-install the ScanButton Manager. Failed to scan your document on the printer Ensure that your computer and the printer is properly connected with the USB via ScanButton Manager. cable.
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Appendix Dell™ Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware.
Warranty and Return Policy Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, see dell.com/support. Recycling Information It is recommended that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally sound manner.
