User's Manual

420 Understanding Printer Messages
Error Messages
Message Cause Action
Cannot access the LDAP address
book. Consult your network
administrator if this error persists.
The printer fails to authenticate against an
authentication server.
Check the server settings. If the error
persists, consult your network administrator.
An SSL authentication error on connection
to the LDAP server; an SSL authentication
internal error occurs.
If the error persists, consult your network
administrator.
Cannot access the LDAP address
book. The LDAPS server certificate
is not correct.
An SSL authentication error on connection
to the LDAP server; the server certificate
data is incorrect.
Check the root certificate of the LDAP
server SSL certificate on the printer.
Cannot access the LDAP address
book. The LDAPS SSL client
certificate is not set.
An SSL authentication error on connection
to the LDAP server; the LDAP server cannot
acquire an SSL client certificate.
Check that an SSL client certificate is
correctly imported into the printer.
Cannot access the LDAP address
book. The server names of LDAPS
and the SSL certificate do not
match.
An SSL authentication error on connection
to the LDAP server; the server certificate for
the LDAP server is not yet valid or has
expired.
Change to a valid LDAP server SSL
certificate.
An SSL authentication error on connection
to the LDAP server; the LDAP server name
does not match the certificate.
Set the LDAP server address on the printer
to match the address on the LDAP server
SSL certificate.
Cannot access the LDAP address
book. The time settings of the
printer and the Kerberos server do
not match.
The printer and the Kerberos server clocks
have a time difference that exceeds the
Kerberos server clock skew value.
Check that the printer and the Kerberos
server clocks have the correct time.
Cannot connect to server. Check the
server settings.
The specified server settings such as IP
address and realm/domain name are
incorrect.
Make sure that the correct IP address/host
name, port number, realm/domain name,
and search directory root are specified in IP
Address / Host Name & Port, Domain
Name, and Search Directory Root on the
Dell Printer Configuration Web Tool. (See
"Kerberos Server" and "LDAP Server.")
The LDAP or Kerberos version on the server
is not compatible with the printer.
Consult your network administrator.
The server is down. Check that the server is functioning
normally.
Change the server settings and
confirm the server connection.
The printer cannot search for destinations
within the specified time.
Increase the time setting for Search Time-
Out on the Dell Printer Configuration Web
Tool. (See "Authentication System" and
"LDAP Server.")
Check that the printer and the server are
properly connected with an Ethernet cable.
If there are not any problems with the
connection and the error persists, the server
settings may have been changed. Consult
your network administrator.
Check the authentication settings. The login name and password for access to
an authentication server are incorrect.
Make sure that the correct login name and
password are specified in Login Name and
Password on the Dell Printer Configuration
Web Tool. (See "Kerberos Server" and
"LDAP Server.")