User Guide

Troubleshooting

I didn't receive the SMS Message with the download link.

Please make sure you've entered your cell phone number correctly and try again.

If you still haven't received the SMS, please contact our support team who will be

happy to help.

I got the SMS but the link is not clickable

Enable the automatic find on feature available in the Options menu of your SMS

message.

I got a message "Installation Security Error - Unable to install" – what do I do

now?

Before attempting another installation, set the following settings on your handset:

1. Go to the Menu on your handset and navigate to the Tools option and choose

it.

2. In the Tools menu, navigate to the Manager (application manager) option and

choose it.

3. Press Options using the left soft key.

4. Choose the Settings options and press Select using the left soft key.

5. Set the Software installation option to On.

 To set the Software installation option to On:

 Choose the Software installation option.

 Use the up and down arrows on your handset to move to the On

option.

 Press Ok using the left soft key.

6. Set the Online certif. check option to Off.

 To set the Online certif. check option to On:

 Choose the Online certif. check option.

 Use the up and down arrows on your handset to move to the Off

option.

 Press Ok using the left soft key.

I get a message saying "Memory Full".

If your memory is full, clear some space by erasing files (e.g., applications, music files).

Once there is sufficient available space, try downloading again.