Owners Guide

49
BEFORE YOU CALL
Cooktop Problems
Problem Cause / Solution
Surface element is too hot
or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not heat
evenly.
Be sure the correct surface control knob is turned on for the element need-
ed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cook-
ware materials and weight of the material aect heating. Heavy and medi-
um-weight pans heat evenly. Because lightweight pans heat unevenly, foods
may burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop clean-
ing creme applied to the ceramic surface. Bu with a non-abrasive cloth or
sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and uten-
sils can cause scratches. Be sure the cooktop surface and bottoms of uten-
sils are clean before use. Small scratches do not aect cooking and will
become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Bu with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cook-
ware.
Metal marks on the cook-
top.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ce-
ramic surface. Bu with a non-abrasive cloth or sponge. For more informa-
tion, see “Cooktop Maintenance” on page 43.
Brown streaks or specks
on cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor
blade scraper to remove soil. For more information see “Cooktop Cleaning”
on page 43.
Self-Clean Problems
Problem Cause / Solution
Self clean does not work. Oven control not set properly. See “Self Clean” on page 39.
Oven racks discolored or
do not slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from
oven cavity before starting a self-clean cycle. Clean by using a mild abrasive
cleaner following manufacturer's instructions. Rinse with clean water, dry,
and replace in oven.
Soil not completely re-
moved after self clean.
Self clean was interrupted. See “Self Clean” on page 39.
Excessive spills on oven bottom. Remove excessive spills before starting self
clean.
Failure to clean soil from the oven frame, the door liner outside the oven
door gasket, and the small area at the front center of the oven bottom.
These areas are not in the self-cleaning area, but get hot enough to burn on
residue. Clean these areas before starting the self-cleaning cycle. Burned-on
residue can be cleaned with a sti nylon brush and water or a nylon scrub-
ber. Be careful not to damage the oven gasket.