Complete Owner's Guide

Solutions to common problems • BEFORE YOU CALL

Problem Solution

Scratches or abrasions on cooktop

surface.

• Coarse particles such as salt or sand between cooktop and utensils

can cause scratches. Be sure cooktop surface and bottoms of utensils

are clean before usage. Small scratches do not affect cooking and will

become less visible with time.

• Cleaning materials not recommended for ceramic-glass cooktop have been

used. See “Cooktop Cleaning” and “Cooktop Maintenance” in the Care and

Cleaning section of this Use & Care Guide.

• Cookware with rough bottom has been used. Use smooth, at-bottomed

cookware.

Metal marks on the cooktop. • Sliding or scraping of metal utensils on cooktop surface. Always lift cooking

utensils from cooktop surface. Use a cooktop cleaning cream to remove the

marks. See “Cooktop Cleaning” and “Cooktop Maintenance” in the Care &

Cleaning section.

Brown streaks or specks on cooktop. • Spillovers are burnt onto ceramic surface. Use a razor blade scraper to

remove soil. See “Cooktop Cleaning” and “Cooktop Maintenance” in the

Care & Cleaning section.

Areas of discoloration with metallic sheen

on cooktop surface.

• Mineral deposits from water and food. Remove using a cooktop cleaning

cream. Always use cookware with clean, dry bottoms.