Complete Owner's Guide
34
BEFORE YOU CALL
BEFORE YOU CALL
For best cooking results, preheat the oven before baking cookies, breads, cakes, pies, pastries, etc. There is 
no need to preheat the oven for roasting meat or baking casseroles. The cooking times and temperatures 
needed to bake a product may vary slightly from your previously owned appliance.
Baking Problems and Solutions Baking Problems
Baking Problems Causes
Corrections
Cookies and 
biscuits burn on the 
bottom.
Cookies and biscuits put 
into oven before oven is 
preheated.
Oven rack is overcrowded.
Dark pans absorbs heat too 
fast.
Allow oven to preheat to desired temperature before 
placing food in oven.
Choose pan sizes that will permit 2” to 4” of air space 
(5.1 cm to 10.2 cm) on all sides when placed in the 
oven.
Use a medium weight baking sheet.
Cakes too dark on 
top or bottom
Cakes put in oven before 
oven is preheated.
Rack position too high or 
too low.
Oven too hot.
Allow oven to preheat to the selected temperature 
before placing food in the oven.
Use proper rack position for baking needs.
Set oven temperature 25°F (13°C) lower than 
recommended.
Cakes not done in 
center
Oven too hot.
Incorrect pan size.
Pan not centered in oven.
Glass cookware slow heat 
conductor.
Set oven temperature 25°F (13°C) lower than 
recommended.
Use pan size suggested in recipe.
Use proper rack position and place pan so there is 
5.1 cm to 10.2 cm (2” to 4”) of space on all sides of 
pan.
Reduce temperature and increase cook time or use 
shiny bakeware.
Cakes not level.
Oven not level.
Pan too close to oven wall 
or rack overcrowded.
Pan warped.
Oven light left on while 
baking.
Place a marked glass measuring cup filled with water 
on the center of the oven rack. If the water level 
is uneven, refer to the installation instructions for 
leveling the oven.
Use proper rack position and place pan to allow 
5.1 cm to 10.2 cm (2” to 4”) of clearance on all sides 
of each pan in the oven.
Do not use pans that are dented or warped.
Do not leave the oven light on while baking.
Foods not done 
when cooking time 
is over.
Oven too cool.
Oven overcrowded.
Oven door opened too 
frequently.
Set oven temperature 25°F (13°C) higher than 
suggested and bake for the recommended time.
Be sure to remove all pans from the oven except the 
ones to be used for baking.
Open oven door only after the shortest 
recommended baking time.
Make sure to allow 2” to 4” of clearance between all 
pans and racks, allowing for even air flow.










