Installation & Operation Manual (2019, 2020, 2022)

Table Of Contents
30
Malfunction
Possible Reasons
Solution
Outlet temperature is not always
cooling/heating
Outlet temperature is not high enough when
heating by heat pump.
When outdoor ambient temp is low, the heat
pump will not be able to offer enough heat. Soon
after that, the E-heater will come on to heat.
Fan stops when cooling/heating.
It is normal when the CONSTANT FAN is OFF.
Youcan enable the CONSTANT FAN.
Outdoor is dripping water
Not install the drain pipe kit.
Install the drain pipe kit.
Indoor is dripping water
Wall sleeve is not installed correctly.
Install the wall sleeve according to the
installation manual.
Indoor coil freeze
Outdoor temperature is too low in cooling
mode.
When outdoor temperature is drop to 55°F12.8
or below, it will cause that indoor coil freeze. Open
the fresh air door, and running at fan mode.
Filter is dirty.
Clean the filter to recover the normal air flow
Error code and solutions
ERROR CODE
Meaning
Solutions
E1
Communication failure between indoor
unit and outdoor unit
Check the communication cables; make sure they are firmly connected. If
the cables are broken, replace them.
E2
Indoor Temp Sensor Open/short
Check the plug is firmly connected. If the sensor is broken, replace it.
E3
Indoor Coil Sensor Open/short
Check the plug is firmly connected. If the sensor is broken, replace it.
E4
1.
Indoor Air Outlet Sensor Open/Short
2.
Outlet Air Over Heat In Electric
Heating Mode
1.
Check the plug is firmly connected. If the sensor is broken, replace it.
2.
In E-Heating mode, check if any obstacles around the air path, remove
them. Make sure the air flow is not blocked.
E5
IPM(DC-INVERTER) Protection (Include
Heat sink Over Heat)
1.
Check the wiring of compressor to the IPM (U/V/W) terminals is
correctly connected. Wrong phase connection is not allowed.
2.
Remove obstacles in the air path that resists heat interchange.
E6
Outdoor Temp Sensor Open/Short
Check the plug is firmly connected. If the sensor is broken, replace it.
E7
Outdoor Coil Sensor Open/Short
Check the plug is firmly connected. If the sensor is broken, replace it.
EC
Compressor Fail Starting/DC-Inverter Fail
1. Check the DIP switch SW2 on the main board (3-position, in red color)
is correctly matched with the unit capacity, refer to the wiring diagram.
Make sure the compressor power cord is firmly and correctly connected.
EH
EEPROM Error
Check the EEPROM chip on the main board is firmly plugged. If still not
solve, replace the main board.
EF
Power Cord Error For 9KBTU, 30A Is
NOT Allowed
Change the power cord to 15A or 20A.
P1
Cooling/Heat Pump Over Load,
Outdoor/Indoor Coil Over Heat
Make sure indoor and outdoor unit vents are not blocked. Clear the air
filter and the condenser after a long time use.
P2
IPM Over Heat Or Over Current
Protection
1.
Make sure indoor and outdoor unit vents are not blocked.
2.
Check the DIP switch SW2 on the main board (3-position, in red color)
is correctly match with the unit capacity, refer to the wiring diagram.
3.
Make sure the compressor power cord is firmly and correctly connected.
P4
Compressor Discharge Over Heat
Protection
1.
Make sure indoor and outdoor unit vents are not blocked.
2.
Check the DIP switch SW2 on the main board (3-position, in red color)
is correctly match with the unit capacity, refer to the wiring diagram.
P7
DC Over/Under Voltage Protection
Make sure the power supply is within the requirement (AC208/230V -
10%+10%)