Operating and Maintenance Manual

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4 BOOST CHARGER MAINTENANCE
4 Boost Charger Maintenance
4.1 Maintenance Overview
The FreeWire Boost Charger is designed for minimal maintenance over its lifetime. The network connection
monitors the health of the system as well as any error codes or faults. An alert is sent when corrective
maintenance or service might be required.
The Boost Charger Warranty includes preventative maintenance for the duration of the selected warranty.
While the Boost Charger is under warranty, FreeWire Technologies, or a FreeWire approved contractor, will
perform annual preventative maintenance. If additional maintenance is required, please contact EV Connect
to arrange for the required work to be completed.
Only qualified technicians or FreeWire approved personnel can perform service and/or maintenance on the
Boost Charger. Work performed by unqualified personnel can/will void the warranty on the Boost Charger.
For customer support or to schedule service and/or maintenance on the Boost Charger, please contact EV
Connect support at [phone].
4.2 Site Operator’s Responsibilities
The items below outline the responsibilities of the site or facility manager when it comes to general site
maintenance.
• In the event of smoke or fire, immediately call 9-1-1 to reach the fire department and refer to the Fire
Department Tip Sheet.
• In case of emergency, the Boost Charger can be disabled by depressing the red emergency stop button
located on the front of the unit or via a remote e-stop on site.
• If the emergency stop button on the front of the unit is accidentally engaged, pull out the button and the
unit will automatically reboot.
• Make sure that the base and vents of the Boost Charger are clear of any blockage, debris, and snow.
• Keep the area free of any standing water or blocked drainage systems/sewers.
• Check to ensure that the charge cables are returned to their holsters to prevent damage from vehicles.
• Once a month, verify that the charging cables are free from any signs of wear or damage. If a cable
appears damaged, please contact the EV Connect Site Host Support for a service visit.
• Check each station daily for vandalism or damage. If the station has been damaged, please contact the
EV Connect Site Host Support to perform service or to replace parts.
CAUTION: Do not pressure wash the Boost Charger. High pressure water spray could cause
damage to the system. Use a damp cloth to clean the Boost Charger.