User's Manual

WP201 Access Point: User Manual
WP201® Return Material Authorization (RMA) Policy and Procedures
This policy describes the responsibilities and procedures of the Customer and FreeWave when a WP201®
device return is required.
When a request for a WP201® device replacement has been validated by FreeWave’s Customer Support,
FreeWave’s policy for processing the device returned due to a fault is to replace the device with a new or
refurbished device upon receipt of the reported faulty product.
Important!: This policy means that a failure analysis on the returned device will NOT be performed and
reported to customers.
Note: This RMA policy is subject to change without notice.
Detailed information about the FreeWave RMA policy can be found at www.freewave.com.
FreeWave Responsibilities
A failed WP201® product is inventoried at FreeWave. If FreeWave experiences a high degree of failures or a
trend, FreeWave will perform a root-cause analysis and take appropriate corrective action(s).
In-Warranty Replacement Procedure
1. Customer contacts FreeWave Customer Support to report the non-functioning WP201® device.
2. FreeWave Customer Support:
a. Validates that a device replacement is the appropriate action.
b. Issues a FreeWave RMA number.
3. The Customer pays the shipping costs to return the WP201® device to FreeWave.
4. FreeWave sends a new or refurbished WP201® device to the Customer.
Important!: Any visual or external damage noted on returned units may void the warranty.
This will be communicated back to the customer and a Purchase Order (PO) will be requested from the
customer for product replacement.
Out-of-Warranty WP201 Replacement
This procedure describes the Customer and FreeWave Customer Support responsibilities for replacing an out-
of-warranty WP201 device.
Procedure
1. Customer contacts FreeWave Customer Support to report the non-functioning WP201® device.
2. FreeWave Customer Support:
a. Validates that the device is out of warranty and if replacement is the appropriate action.
b. Requests a PO number from the Customer (to bill the replacement WP201® device and shipping).
c. Issues a FreeWave RMA number and advises the Customer to return the device to FreeWave.
3. FreeWave:
a. Bills the Customer for the replacement WP201® device and shipping.
b. Sends a new or refurbished WP201® device to the Customer.
Export Notification
FreeWave Technologies, Inc. products may be subject to control by the Export Administration Regulations
(EAR) and/or the International Traffic in Arms Regulations (ITAR). Export, re-export, or transfer of these
products without required authorization from the U.S. Department of Commerce, Bureau of Industry and
Security, or the U.S. Department of State, Directorate of Defense Trade Controls, as applicable, is
prohibited. Any party exporting, re-exporting, or transferring FreeWave products is responsible for
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