User Guide

ValueLoader LTO Tape Autoloader User Manual 69
Appendix B
BCustomer Support
This appendix provides a list of information you should have
before contacting Customer Service or a backup software vendor
for technical support.
Information Needed 2
Before contacting Technical Support, please have the following
information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format
• Recent error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter