User Guide

Diagnostics and Troubleshooting
Troubleshooting
54 ValueLoader LTO Tape Autoloader User Manual
Media Compatibility
Media format invalid for
drive type.
• You attempted to load incompatible media into the tape drive.
Ensure the media is compatible with HP LTO.
Media Attention LED Issues
Contamination by loose
debris.
• Avoid contamination by ensuring that the ValueLoader is
installed in a clean, contamination-free environment.
• Store cartridges vertically in their plastic cases.
• Continue cleaning the tape drive as needed.
Contamination by head
staining (caused by
adhesion of chemicals
present in tape media to
the head surface).
• One or two passes with the cleaning cartridge should resolve
the Media Attention LED caused by normal head staining.
• If a cleaning cartridge is unsuccessful in resolving a cleaning
light after three or more attempts, discard it and use a new
cleaning cartridge.
Nonacclimated media. • A cartridge should be acclimated for a minimum of 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity than
the ValueLoader.
Wrong cleaning cartridge. • Make sure you are using an HP LTO cleaning cartridge.
Bad/defective/
contaminated media.
• If the Media Attention LED is cleared using a cleaning
cartridge and then immediately reappears each time a
particular cartridge is reloaded, and you have confirmed that
the suspect cartridge is not invalid, that cartridge should be
suspected as being contaminated.
• If this occurs, export the cartridge, clean the tape drive again,
and then load a known good cartridge. Any cartridge
suspected of being defective or contaminated should not be
reused in any drive.
Expired cleaning cartridge. • If the existing cleaning cartridge has been used 15 times,
replace it with a new cleaning cartridge.
Problem Solution