Use and Care Guide

Issue Possible Cause Solution
Tree/Wreath Does
Not Look As
Expected
Please be aware that all trees and wreaths are shipped compressed and require
shaping as shown on your enclosed Christmas Tree Assembly Instructions. These
instructions provide useful tips on how to beautify your new tree or wreath.
Entire Tree/Wreath
Is Not Illuminated
There is a loose plug(s) on the metal
pole (for multi-section trees)
Make sure all plugs are firmly in pole and
gently twist the sections to ensure they are
properly linked.
There is a bad fuse in the plug. Replace the fuse.
The tree is not plugged into the wall. Make sure the tree is plugged into a proper
outlet. If you are using a GFCI outlet, please
make sure that the breaker is not tripped.
Some Sections Are
Not Illuminated
There is a loose plug(s) on the metal
pole (for multi-section trees)
Make sure all plugs are firmly in pole and
gently twist the sections to ensure they are
linked properly.
There is a loose fuse in the extension
cord plug.
Make sure fuse is fully tightened into plug.
One Light String
Is Not Illuminated
There is a loose plug on the light
string.
Make sure all plugs are firmly plugged in.
There is a bad fuse in the light string. Replace the fuse in the light string.
You have a broken, missing, or
damaged light bulb.
Replace broken, missing, or damaged
bulb(s). Replace with care, as broken bulbs
can shock you.
Lights Do Not Blink Properly
(on multi-function
decorations only)
Your remote control is not working. Pull the plastic tab out of the remote’s
battery compartment.
Your remote control is not working. Replace remote battery.
Trouble-Shooting Guide