[Franklin U772 USB Modem] User Guide [UG template version 16a] [Draft Version 3] [Sprint_Franklin_U772_USB_Modem_User_GuideEnglish_070716_d3]
Table of Contents Getting Started .............................................................................................................................................. 3 Introduction ........................................................................................................................................... 4 About the User Guide ................................................................................................................... 4 Set Up Your Device.....................
Custom DNS ....................................................................................................................... 25 Clone Configuration ............................................................................................................ 25 Download Current System Configuration ........................................................................... 25 Enter Backup Configuration File Path.................................................................................
Getting Started The following set of topics will introduce you to your U772 USB Modem, help you get set up with service, provide an overview of the device, and get you started with basic device operations.
Introduction The following topics describe the basics of using this guide and your new phone. About the User Guide Thank you for purchasing your new U772 USB Modem. The following topics explain how best to use this guide to get the most out of your device. Before Using Your Device Read the Get Started guide and Important Information booklet that were packaged with your device thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.
Set Up Your Device The following topics give you all the information you need to set up your USB Modem and wireless service the first time. Parts and Functions These topics illustrate your device's primary parts and key functions. Note: Your device's screens and layouts are subject to change. This user guide uses sample images only. Device Layout The following illustration outlines your device's primary external features.
SIM Card The SIM card is an IC card containing the device number and other customer information. Your device's SIM card is preinstalled and should only be accessed if directed by a customer service representative. Handling a SIM Card Keep the following in mind when handling a SIM card. ● You are responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. Sprint is not responsible in such a case. ● Always keep the IC chip clean. ● Wipe clean with a dry, soft cloth.
1. To open the SIM card cover, press down firmly on the lower back cover and pull down as indicated in the image above. 2. Insert the SIM card as shown in the picture above. Insert gently with gold IC chip facing downward. 3. Replace the SIM cover by gently pressing down and sliding forward until you feel a click. 4. Align the contacts of the battery with the contacts in the phone. Make sure all the tabs are secure and there are no gaps around the cover.
Note: If you have inserted the device properly, Windows will inform you that it has found new hardware. Wait until Windows completes the “Found New Hardware” task. It is normal to hear a short beep each time you insert or remove the device. It is an audible notification that your computer recognizes the new hardware. 3. Your computer will recognize the device and install the Remote NDIS driver automatically. If the program does not launch automatically, proceed to Step 4. 4.
6. Installation of Remote NDIS driver is now complete. Click Finish to leave the setup program.
Activate Your Device Follow the instructions below to activate your device if it has not already been activated. Depending on your account or how and where you purchased your USB modem, it may be ready to use or you may need to activate it on your Sprint account. ● If you purchased your device at a Sprint Store, it is probably activated and ready to use. ● If you received your device in the mail and it is for a new Sprint account or a new line of service, it is designed to activate automatically.
Using Your Device The following set of topics will provide information on your device and interaction. The information below will help you make connections, understand the device web user interface, how to check your data usage, software updates and roaming services. The Web Browser Interface The Web browser interface is a Web-based connection manager for your device. It allows you to manage and monitor the Internet connection between your computer and the wireless network.
The main menu appears across the top of the browser interface and allows for ease of navigation. On the menu bar you will see options for: Device & Network, Check Usage, Settings and Help. Information regarding your current network connection can be seen in the Network Connection Box displayed on the left side of the main page.
Signal strength bar: Displays your current signal strength. Supports 0- 6 levels of signal strength. Connection time: Displays the time after your device is connected. Connection button: Connects you to a network. The following table provides device status and connection button descriptions. Status Connection Button Description “No Signal” No Signal Radio power is on but device is in low signal. All actions are disabled.
The Device & Network Menu The Device & Network menu allows you to view information about your device and network status. General Device and Network Information To view basic device information click Device & Network on the menu bar and the select the General Device & Network Information dropdown arrow to view your basic device information.
General Device Device Name – name of the device Device Description – description of the device Manufacturer – manufacturer of the device Modem Model – model name of the device Hardware Version – current internal hardware version CM Version – current CM version IMEI – the International Mobile Equipment Identity number of the device General Network IP Address – the current Internet Protocol address of the device Gateway – the current network point entrance address DNS Se
USIM State – the current state of the Universal Subscriber Identity Module (USIM) LTE Network Status – current network status SNR – the current Signal-to-Noise Ratio (SNR) RSRP – the current Reference Signal Received Power (RSRP) RSRQ – the current Reference Signal Received Quality (RSRQ) PLMN ID – the current state of Public Land Mobile Network ID 3G Device and Network Information To view basic 3G network information click Device & Network on the menu bar and the select the 3G Devic
3G Network Status – current network status RSSI – measurement in dBm of current signal strength Ec/Io – measurement in dB of current Ec/Io The Check Usage Menu The Check Usage menu allows you to review your usage history online. Please ensure that you have an Internet connection. Selecting the Check Usage option displays your LTE and 3G data usage to date in a separate, pop-up window. Note: Usage details are only estimates and may not reflect your actual billing amount.
LED Operation Your device has LED lights that indicate the following details: Getting Help 18
Settings The Settings Menu The Settings menu allows you to set your Connection Options and change your Advanced Settings.
Connection Options Select Settings > Connection Options to view your device connection options.
Enable Airplane Mode 1. Select or clear the Enable Airplane Mode check box. Enabling Airplane Mode will disable your device while traveling. 2. Click Save. Note: To re-enable your device, remove and reinsert. Enable Auto Connection 1. Select or clear the Enable Auto Connection check box. 2. Click Save. Note: If you click Connect, Enable Auto Connection will be cleared automatically regardless of whether Enable Auto Connection was selected before rebooting the device. Change Your Connection Options 3.
General Settings Click General Settings to access LED and password settings. LED Control LED Control allows you to turn the LED on or off. To turn the LED on or off: 5. Select or clear the Disable LED check box. 6. Click Save. Note: Refer to Appendix 1 for details about the LED lights on your device.
Advanced Settings Password The Advanced Settings Password allows you to change the password. To change your password: 7. Enter the original password in the Original Password field (the default password is ‘admin’). 8. Enter your new password in the New Password field. 9. Re-enter your new password in the Confirm New Password field. 10. Click Save. Manual Configuration Selecting Manual Configuration allows you to set device configurations manually.
UICC Unlock The UICC Unlock box allows you to unlock your UICC card. You will need to contact Sprint Customer Care to request permission to unlock. 3G Configuration The 3G Configuration box allows you to modify the 3G device configuration. Note: The 3G Configuration options require you to enter your device’s Master Subsidy Lock (MSL) before you can access the menus. This may only be done under supervision of Sprint personnel. Contact Sprint Customer Service at 888-211-4727 for more information.
Custom DNS Custom DNS allows you to use a customized DNS rather than the one assigned by your network. To set the custom DNS: 1. Select Enable Custom DNS. 2. Enter your Custom DNS IP address. 3. Click Save. Clone Configuration Clone Configuration allows you to download the current system configuration or restore a previously downloaded system configuration. Download Current System Configuration To download the current system configuration: 1. Click Download. 2.
3. Select your folder. Enter Backup Configuration File Path To restore a previously downloaded configuration: 4. Click Choose File. 5. Select the previously downloaded file as a backup configuration. IPPT Configuration Checking the box allows you to either enable or disable IP Pass-through. Check or uncheck, and click Save. Note: When IP Pass-through (IPPT) mode is enabled, you will be unable to utilize http://sprintmodem to access the Web UI. Please use the IP address: http://192.168.10.
Roaming Configuration Roaming Configuration allows you to set your Roaming preferences. 1. Select a roaming mode. 2. Select or clear the Enable International Roaming check box as needed. 3. Select Roaming Guard. 4. Click Save. Important: After clicking Save, the device will reboot. DO NOT remove the device from your computer before the device finishes rebooting. If you remove the device improperly, the modem may be damaged.
Updates The Updates menu lets you update your device's Data Profile, PRL (Preferred Roaming List), and Firmware, as well as check and update your device software version. Device Updates The Device Updates tab allows you to update your network profile, your PRL, and firmware. To update: 1. Select the button for anything you wish to update. 2. Click Update.
Automatic Version Check In order to ensure that your device is running the latest version of software and firmware, you will receive automatic notifications. Select or deselect the Enable notification box and click Save. Important: After clicking Update, the device will start the update. At the end of the update, the device will reboot. DO NOT remove the device from your computer before the device finishes rebooting. If you remove the device improperly, the modem may be damaged.
Engineering and Equipment Settings The Engineering and Equipment settings menus allow Service provider to access advanced options for your device. These menus require your device’s Master Subsidy Lock (MSL) for access, and they may only be accessed under supervision of Sprint personnel. Contact Sprint Customer Service at 888-2114727 for more information.
Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint and manage your wireless service. The Help Menu The Help menu allows you to view system information and the online user guide. About When About is selected, it displays your device's system name and connection manager version.
System Name – the current system name CM Version – the current device software version User Guide When you select User Guide, you will be re-directed to the Sprint Support site to download. To find the User Guide for the U772, select Sprint as the manufacturer and then select U772 USB Modem.
Specifications The following tables list your device specifications. Device Specifications Item Description Device alone: Approx. 39g Weight Dimensions Approx. 35x84.5x17mm 3G: #.## W Maximum Output LTE: #.## W LTE: Up to 100 Mbps downlink/up to 50 Mbps uplink Communication Speed CDMA: Up to 3.1 Mbps downlink/up to 1.8 Mbps uplink Sprint Account Information and Help Find out about account passwords and information about managing your account and finding help.
Manage Your Account Manage your Sprint account from your computer, your Sprint phone, or any other phone. Online: sprint.com/mysprint ● Access your account information. ● Check your minutes used (depending on your Sprint service plan). ● View and pay your bill. ● Enroll in Sprint online billing and automatic payment. ● Purchase accessories. ● Shop for the latest Sprint phones. ● View available Sprint service plans and options.
Customer Service For mobile broadband device or service information, call general information. For repairs, call customer assistance. Sprint Customer Service You can reach Sprint Customer Service online or by calling toll-free. ● Sign in to your account at sprint.com/mysprint. ● Call toll-free at 1-888-788-4727 (business use) or 1-888-211-4727 (personal use).
Safety and Notices The following topics address important safety precautions, general notes, and required RF exposure information for your mobile broadband device. Safety Precautions The following topics outline important safety precautions that must be observed when using your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
FCC Compliance FCC Part 15.19 Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. FCC Part 15.
During SAR testing, this device is set to transmit at its highest certified power level in all tested frequency bands, and placed in positions that simulate RF exposure in usage against, and near the body with the separation of 5 mm. Although the SAR is determined at the highest certified power level, the actual SAR level of the while operating can be well below the maximum value.
메모 [RN1]: Index Title 메모 [RN2]: Index tags should be added liberally throughout the guide. Before submitting review drafts, please update the Index field.
