User's Guide

Using the power button: Press and hold the power button for 10 seconds until the Jetpack

restarts.

By replacing battery: If pressing and holding the power button for 10 seconds does not restart

the Jetpack, open the battery cover, take out the battery and re-install the batter after 5 seconds.

Put the battery cover back and turn on the Jetpack by pressing the power button.

How do I perform a Factory Reset?

Using the factory reset button: Remove the back cover. Make sure the battery is installed and

your Jetpack is on. Place one end of a small, unfolded paper clip into the factory reset button.

Press down until the Jetpack automatically restarts.

Using my Jetpack home gage: Connect to your Jetpack and then open my Jetpack home

page (http://my.jetpack, or, http://192.168.1.1). Select Jetpack Settings>Factory Reset.

I cannot connect to Wi-Fi after changing Wi-Fi password.

Your Wi-Fi devices save the previously used Wi-Fi names associated with the passwords used

to access the Wi-Fi name. When you change the Wi-Fi password only for your Jetpack and

keep the same Wi-Fi Name, the devices try to connect to your Jetpack using the Wi-Fi name

and previous Wi-Fi password saved, causing Wi-Fi authentication error. Devices vary how to

delete(forget) old Wi-Fi credentials. Refer to your device manual how to delete (forget) old Wi-Fi

credentials.

I cannot access the http://my.jetpack .

Ensure that Wi-Fi connection is enabled on your device and that you have selected the correct

Wi-Fi name (SSID) for your Jetpack connection. Also, make certain that you are entering the

correct full URL address as http://my.jetpack. If this URL address does not work, try the IP

address http://192.168.1.1.

I cannot Sign In to http://my.jetpack.

Ensure that you are entering the correct Admin Password to Sign in. The default Admin

Password is the same as the default Wi-Fi Password unless you have previously changed the

Admin Password from My Jetpack Home page. If you have forgotten your password, click on

the “Forgot the Admin Password?” link and you will be prompted to answer the security

question that you selected when you changed the Admin Password.