User's Manual

Overview

When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to

one of the following issues:

 System resources required by the Jetpack are being used by other devices.

 Network coverage is unavailable due to the coverage area, account problems, or a network

problem.

The following tips can help solve many common problems encountered while using the Jetpack.

First Steps

1 Make sure you are using the Jetpack in the correct geographic region (within coverage).

2 Ensure that your wireless coverage extends to your current location by using the interactive

Verizon coverage map tool.

3 Ensure that you have an active service plan.

4 Restarting your computer and your Jetpack can resolve many issues.

IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack

and any device that is currently connected.

Common Problems and Solutions

My Jetpack just powered off without pressing the Power/Menu button. Why?

This may occur under any of the following circumstances:

 Wi-Fi devices are not connected. Your Jetpack will automatically turn off after 15 minutes if

there are no connected devices. This can be changed at my.jetpack > Jetpack Settings >

Preferences > Automatic Shutdown.

 Switching profiles.

 Battery depletion.

To restore power, manually press and hold the Power/Menu button to turn the Jetpack back on.

If the battery is depleted, charge the Jetpack with the wall charger.

What is the difference between a Power Reset and a Factory Reset?

A Power Reset simply resets (or, restarts) your Jetpack and is done on the device. A Factory

reset restores your Jetpack to factory default settings and is performed from the My Jetpack

Home page (http://my.jetpack or http://192.168.1.1)

How do I perform a Power Reset on my Jetpack?

Open the SIM slot cover, and place one end of a small, unfolded paper clip into the reset button.

Press down until the Jetpack automatically restarts.