User's Manual

Q: Why does the router gets warm?

A: The router has two radios inside: the 3G radio and the 4G radio. In fringe areas of low 3G or 4G coverage, the

transmit power will be at the max and therefore generate more heat. The device has been environmentally tested and

approved by the FCC.

Q: Why can’t I access the Internet, even if Wi-Fi is connected?

A: Please verify the below steps.

a. Turn Off the device.

b. Make sure using the SIM card from Carrier.

c. Make sure the SIM card is inserted correctly.

d. Check the SIM card is PIN Locked.

After connecting Wi-Fi, connect Web UI and check the warning of SIM card (see the ‘Install the 4G LTE SIM

Card’, page 7).

e. Make sure the LTE LED (

) color is Red or No light.

f. Check the state of Internet connection is “connected” in Web UI.

g. Check the Preferred mode in Diagnostics in WEB UI is “Auto”.

h. If the region does not support LTE network, please check what the Data Roaming is "1xEVDO only".

i. In case DNS IP address of Internet connection in Web UI is different from Primary DNS IP address in DNS set

up, save the DNS IP address in Internet connection on to Primary DNS in DNS Setup and reboot the router.

Q: Why my device (Laptop, PC, Smartphone and so on) does not connect to the router?

A: Please verify the below steps, if you set a Wi-Fi profile manually and if you use the Wi-Fi security option to

WPA/WPA2 mixed-PSK.

a. In case the Security type to WPA-PSK, the Encryption type should be saved to TKIP.

b. In case the Security type to WPA2-PSK, the Encryption type should be saved to AES.

Q: Why can’t I access the voice service, even if the telephone line is connected?

A: Please verify the below steps.

a. Make sure the Voice LED (

) color is Red or No light.

b. Make sure the device is activated or not. (See the ‘Activate your device’, page 10)

 Please note that this feature is not available in certain versions of this product.

Q: Why is the voice service not working even though the Voice LED color is Orange or Green?

A: Please verify the RJ-11 cable between the router and your telephone.

 Please note that this feature is not available in certain versions of this product.