Operation Manual

Frama Matrix F32/F42/F62
62
10. Troubleshooting/Error messages
In the event of a malfunction, a message will appear in the display of your Frama franking system. If
you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline or
from your local Frama dealer. Keep your customer number and franking system number ready to
hand.
The Frama Matrix F32/F42/F62 franking system distinguishes two types of error message:
Information Messages marked with this label indicate a situation that can be remedied by the user
(paper jam, etc.) or are of a purely informative nature.
Caution Messages marked with this label indicate a malfunction in the system. Switch the system off
and then on again. If the message remains, consult the Frama Service organization.
Information messages, causes and how to remedy them are described below.
10.1. FramaOnline2
Display message
Cause
Remedy
Welcome.
Installation required.
See operating manual
Your franking system has not
yet been registered with the
FramaOnline2 service.
Run the installation as described in
section 2 (page 13).
Connection interrupted.
Your existing connection
with the FramaOnline2 data
centre was suddenly termi-
nated.
Try again. Perhaps wait a few minutes
and then try again. Run an inspection
loading.
Franking system locked
Your system has been locked
or unregistered.
System will soon be locked.
Perform Inspection?
The franking system must
deliver consumption data to
FramaOnline2 for forwarding
to Royal Mail. This message
appears five days before the
franking system is locked.
Run an inspection loading.
Franking system is locked.
Perform inspection?
The franking system cannot
continue to frank because a
data record required for
franking was not updated.
Select Inspection to allow a connection
to be made with the FramaOnline2
service. The data record will be up-
dated during inspection.
Language changed.
Perform an inspection
to load missing text
You have changed the lan-
guage in Setup 1. The tariff
data must be reloaded to
match the new language.
Run an inspection loading.