Operation Manual

Frama Matrix F4 / F6
57
9. Display messages and technical data
In the event of a malfunction, a message will appear in the display of your Frama Matrix F4 or F6. If you
are unable to eliminate the trouble yourself, you can obtain support on your Frama hotline or from your
local Frama dealer. In this case, keep your customer number and franking system number ready at hand.
9.1. FramaOnline2 messages
Display message Cause Elimination
Modem Init error;
Modem error: Dialing;
Wrong command;
The installed modem couldn’t
be initialized properly.
Switch the franking system off and then
on, and try to initialize it again. If the error
cannot be eliminated, contact us on the
Frama hotline.
Wrong activation PIN
You didn’t enter the
FramaOnline2 activation PIN
correctly.
Repeat the procedure. Enter the
FramaOnline2 activation PIN carefully.
No telephone number
The telephone number re-
quired for dialling the modem
is missing.
Enter the required telephone number. In
this respect, read the section “Modem
set-up“.
Line busy All modem ports of the
FramaOnline2 server are occu-
pied.
Try again later. You might have to prese-
lect an exchange code because many
telephone systems acknowledge an in-
complete telephone number with an
engaged tone.
No connection The FramaOnline2 data centre
doesn’t answer.
Try again. Check your telephone cable
connection and that the modem settings
are correct for calling the exchange.
Connection lost!
Try again.
Your existing connection with
the FramaOnline2 data centre
was suddenly terminated.
Try again. Perhaps wait a few minutes and
then try again.
Connection lost!
Reconnect!
Your existing connection with
the FramaOnline2 data centre
was suddenly terminated.
Press the key “Reconnect“ to continue
the loading process. Don’t disconnect
your system from the main power supply.
No dialling tone No dialling tone can be identi-
fied.
Check that the telephone cable is plugged
in properly.
Inspection required Your franking system requires
a connection to FramaOnline2.
According to the current Royal
Mail regulations (January 2009)
the franking system needs to
connect once a month.
Perform an inspection.
Franking system locked
The franking system cannot
continue to frank because a
data record required for frank-
ing wasn’t updated or the time
period given by Royal Mail for
uploading the statistics has
been passed.
Select “Inspection“ to allow a connection
to be made with the FramaOnline2 ser-
vice. The data record will be updated
during the inspection.