Operation Manual

Frama Matrix F4 / F6
56
8.7.5. Telephone numbers
Two different numbers are saved under the point “Telephone Numbers”. One of them is the
FramaOnline2 telephone number: 0080037262665 (00800FRAMAONL). Please note the double “00” at
the beginning of the number representing an international free-phone number.
You can delete the number by pressing CE. Enter the new telephone number using the 1-to-10 numeric
keypad and confirm your entry by pressing OK.
After entering the FramaOnline2 telephone number, you will see the hotline number of the FramaOnline2
data centre. Proceed here in the same way.
8.7.6. Factory settings
By pressing “Factory Settings”, you reset all modem settings to the factory settings.
8.8. FramaOnline2 notes on connection problems
Wrong activation PIN
Your Frama Matrix franking system requires the six-digit FramaOnline2 activation code to activate your
postage account. Please make sure you don’t confuse this with the PIN for the administration mode (four
digits). The FramaOnline2 activation PIN is required only once.
Connection interruption
This message appears if the connection between the FramaOnline2 data centre and your franking system
is suddenly interrupted. Try to make the connection again and repeat the procedure.
No answer
The FramaOnline2 data centre doesn’t answer. Possible causes are a disconnected telephone cable or an
incomplete telephone number for the data centre. Many telephone systems interpret an incomplete tele-
phone number as an engaged signal. This is identified by your Frama Matrix franking system and thus
displayed. The telephone number is made up of the exchange code for obtaining a free line (with tele-
phone systems) and the data centre telephone number.