M AT R I X F 4 / F 6 Operating Guide 229_UG_EN_F4+F6_Matrix 1 16.1.
Frama Matrix F4 / F6 Operating guide for Frama Matrix F4 Frama Matrix F6 Manual Feeder MF4 Automatic Feeder AF6 Automatic feeder with letter sealer AFS6 © All rights reserved. Frama Group.
Frama Matrix F4 / F6 General information / safety precautions Thank you for deciding in favour of purchasing the innovative franking system Frama F4 or Frama Matrix F6. The following information in this operating guide is intended as support when you install and operate your Frama Matrix franking system. It also shows how you can easily make settings yourself. With this in mind, please first read this guide before you put your franking system into service.
Frama Matrix F4 / F6 Table of contents GENERAL INFORMATION / SAFETY PRECAUTIONS ............................................................................. 3 SAFETY PRECAUTIONS / ACCIDENT PREVENTION ...................................................................................................... 3 1. ASSEMBLING AND CONNECTING FRAMA MATRIX ......................................................................... 6 1.1. UNPACKING AND CONNECTING FRAMA MATRIX F4 / F6....................................
Frama Matrix F4 / F6 8. FRAMAONLINE2 SETTINGS .............................................................................................................. 54 8.1. LOADING CREDIT............................................................................................................................................. 54 8.2. INSPECTION ..................................................................................................................................................... 54 8.3.
Frama Matrix F4 / F6 1. Assembling and connecting Frama Matrix 1.1. Unpacking and connecting Frama Matrix F4 / F6 Unpack your Frama F4 / F6 franking system from its box. You will find all cables and accessories that are necessary for you to assemble and immediately use your franking system in the box. Under separate cover, you will have received the PIN you require to start up. Please also keep this information ready at hand.
Frama Matrix F4 / F6 1.1.2. Installing Frama Matrix F4 / F6 Install your Frama Matrix F4 / F6 in a place near a mains socket and a suitable telephone connection: (Analogue direct modem). Select a place without direct sunshine and no heavy vibration. Take all parts out of the box. 1.1.3. Installation notes Your Frama franking system was manufactured for use in normal conditions. Please remember: Today’s furniture is coated with a confusing variety of paints, lacquers and synthetic materials.
Frama Matrix F4 / F6 1.2. Installation notes for Matrix F4 Position the Matrix F4 and manual feeder MF4 next to each other at the place of installation, as shown in photo 3. The connecting pins on the Matrix F4 must be inserted into the guide holes in the manual feeder MF4.
Frama Matrix F4 / F6 1.2.1. Inserting franking labels into manual feeder MF4 Open the label compartment on the manual feeder MF4 by pushing the slide to the right. Now completely open the flap to the right. Take a label box out of the packaging and push the box, left end first, into the channel. Afterwards, press the label box on the right-hand end into the guideway. This is how it should look if you have put the label box properly into place.
Frama Matrix F4 / F6 1.3. Installation notes Matrix F6 and AF6/AFS6 Position the Matrix F6 and automatic feeder AF6/AFS6 next to each other at the place of installation, as shown in photo 9. The connecting pins on the Matrix F6 must be inserted into the guide holes in the automatic feeder AF6/AFS6.
Frama Matrix F4 / F6 1.3.1. Fitting letter guide (optional) The letter guide is an optional accessory for use when franking mail items larger than C4 with portrait format. It is not an integral part of what is delivered with the feeder AF6. The letter guide consists of two parts. Join the parts and fit the guide into the holders provided (one on the AF6/AFS6 and one on the franking system). 1.3.2.
Frama Matrix F4 / F6 This is how you fill water into the tank of the sealing device. Remove the tank from the back of the feeder AFS6 by pulling it upwards. Screw off the filler cap (it is at the bottom of the tank). Pour in distilled water until the tank is three quarters full. Screw on the filler cap again and put the tank back into place. 1.4. Further installation steps Matrix F4 and Matrix F6 1.4.1.
Frama Matrix F4 / F6 1.4.3. Connecting an external PC solution (optional) Use the socket (jack) marked “PC“ for connecting an external PC solution for data transfer. Please refer to the instructions in the operating manual of the external PC solution. 1.4.4. Connecting to main electric supply Check that you have closed all covers and flaps on your Matrix franking machine. Make sure the scales platform is not obstructed. Check that the system is switched off (0 must be pressed in).
Frama Matrix F4 / F6 2. Installing FramaOnline2 Loading your Frama Matrix franking system with new postage (credit) takes place through the telephone line and a built-in analogue modem. Simultaneously, the postal rate information can be compared / adjusted. This process is convenient and gives you the assurance of always having postage and the latest postal rates at your disposal.
Frama Matrix F4 / F6 5. Press “Forward” (arrow symbol). 6. Select “FramaOnline2”. 7. Press the key “Activation PIN”. 8. Enter the FramaOnline2 Activation PIN using the faded-in numerical keyboard and acknowledge your entry by pressing OK. Later, the FramaOnline2 activation code no longer needs to be entered. Take care to enter the code without an error otherwise it will be rejected by the Matrix franking system or the FramaOnline2 data centre. 9. Select “Installation”. TER. 10.
Frama Matrix F4 / F6 2.2. Loading postage credit Check whether your Frama franking system is properly plugged into the telephone socket. If necessary, read the chapter “Connection and start-up“again. The franking system needs to be connected at the telephone socket only for the time required to load postage credit or for an inspection loading. Fetching postage and communicating with FramaOnline2 are possible only in the administration mode. Caution! The administration mode is password (PIN) protected.
Frama Matrix F4 / F6 7. Select “Re-set”. 8. Press a preset key for a re-set value or enter the desired re-set amount in GBP (using the “Other Reset Amount” key) without using a decimal point. Please observe any limits on your contract with the Post Office and with FramaOnline2. 9. Acknowledge the amount by pressing OK. 10. Your Frama franking system establishes a link with the FramaOnline2 data centre. If the link cannot be established, please check the modem settings. Please refer to point 8.6.
Frama Matrix F4 / F6 3. Frama Matrix F4 / F6 printing system and inkjet cassette Caution! Please first put the inkjet cassette in place before you press “Yes” on the shown display. Your Frama franking system uses a double inkjet cassette to frank your mail items. The inkjet cassette also contains the printing head. With this in mind, handle the inkjet cassette very carefully and make sure that no pointed objects, such as paperclips, etc., can damage the sensitive surface of the printing head.
Frama Matrix F4 / F6 3.2. Setting franking mark If you have put the new cartridge properly into place, you can now press “Yes” on the display. The inkjet cassette will now be tested and calibrated. This process might take a few seconds. During calibration, the display shown oppposite will appear. If the inkjet cassette being used was already in place in your Matrix franking system, you can choose between recalibration and taking over the existing calibration data.
Frama Matrix F4 / F6 This is how you should proceed: On the left-hand side of the test mark, X, look for the line which seems to be “straightest. Note the number beneath it, e.g. “0“. Use the + and - keys to select the right number in the display and then press ENTER to go to the Y setting. Again, but this time for the Y setting, use the + and - keys to select the right number in the display and then press ENTER. Once more, as requested, print a test franking mark to check your settings.
Frama Matrix F4 / F6 4. Working with Frama Matrix F4 / F6 4.1. General notes The following notes are intended to support you in achieving a sharp, professional mark with your Frama franking system. - Don’t frank mail items that are thicker than 10 mm. If you do, you will run the risk of the printing head touching the surface of the mail item and thus smearing the franked mark. With this in mind, always use Frama Matrix franking labels for thick mail items.
Frama Matrix F4 / F6 4.3. Franking 4.3.1. Switching franking system on and off. Always switch your franking system on or off at the mains switch. Before you switch off your franking system, please “log off”. Matrix Only switch off your Matrix when you are requested to. By adopting this procedure, you make sure that the printing head is properly sealed. You can restart your system by pressing “Restart“, without your first having to operate the mains switch. 4.3.2.
Frama Matrix F4 / F6 4.3.3.1 Calling detailed overview of postal products Each postal product is made up of features predefined by the postal system. These are: - Type of mailing, e.g. 1st class, 2nd class, airmail, parcel, etc. Zone, e.g. inland / domestic market, Europe, a country in the world, etc. Format, e.g. letter, large letter, packet, etc. Weight Letter extra services, e.g. signed for, special delivery, etc. We have combined all these features in a single OneTouch key.
Frama Matrix F4 / F6 4.3.4. Working with postal rate module (Tariff Guided Mode) Apart from the OneTouch keys and the detailed overview with quick selection function, your Matrix has a separate mode which supports you when dealing with complicated types of mailing. This mode is called “Tariff guided” and it is an integral part of the postal rate module. You fetch the postal rate module by pressing the weight key in the franking mask.
Frama Matrix F4 / F6 Press the ‘’add serv’’ Button for extra services. You wish to mail a “International signed for” letter. You thus select “International signed for”. Confirm this selection by pressing OK. Ascertain the weight of the mail item. 1st possibility: Put the mail item onto your scales S2 or S5 and accept the weight by pressing the scales key (Scale 118g). 2nd possibility: Press the key 120g. 3rd possibility: Press the Manual entry key and enter the weight using the 10key keyboard.
Frama Matrix F4 / F6 4.5. Working with scales In connection with scales, a whole range of possibilities is open to you for determining the accurate weight of a mail item. 4.5.1. Checking weight of mail item when franking Information about the weight is displayed continuously in the top section of the franking mask (in this case 118g). In view of this, you can have the weight of a mail item conveniently displayed to you without your having to interrupt the franking process.
Frama Matrix F4 / F6 4.6. Using the label dispenser function You should use the integrated label dispenser for mail items 10 mm thick and above, e.g. small parcels. Press the key “Label” for this purpose. Select the desired number of franking labels using the 1-10 keypad and confirm your entry by pressing OK. Your franking system will print the set postage rate on the franking labels and eject the labels to the left. Use only original Frama Matrix F4 / F6 franking labels.
Frama Matrix F4 / F6 4.7. Franking mail items 4.7.1. Franking mail items with manual feeder MF4 The manual feeder MF4 supports FeedControl which makes sure that your mail items are always franked correctly. As a result, invalid postage marks are now a thing of the past. To feed in mail items, lay the mail item flush against the rear boundary of the feed table. Push the mail item to the left into the Matrix franking system. The feed rollers pull in the mail item and it is franked.
Frama Matrix F4 / F6 4.8. Eliminating paper jam with automatic feeder AF6/AFS6 The transporting area of the automatic feeder can be opened to eliminate malfunctions quickly, e.g. mail item jams, pieces of paper left lying, etc. Always switch off the franking system before you open the transporting area cover. This is how to open the transporting area cover: Slide the lock to the left, to the symbol showing that it is open.
Frama Matrix F4 / F6 5. Using main menu 5.1. Controls of automatic feeder AF6/AFS6 The “Feeder” key is faded in only when the automatic feeder AF6 is connected. This key is not provided when the manual feeder MF4 is used. Always keep your fingers and other pars of the body as well as loose ties, necklaces, bracelets, scarves, open sleeves and similar things away from the feed entry area and the feed rollers. There is a risk of injury from rotating parts. 5.1.1.
Frama Matrix F4 / F6 5.1.1.2. Sealer Maintenance From time to time, the letter sealer must be cleaned or wearing parts replaced. To this end, press the “Sealer Maintenance” key. After the cleaning operation, press the “Restart” key. The letter sealer is beneath the water tank. Caution! Always use the menu item “Sealer Maintenance” to remove the letter sealer. Be careful with the water bottle in order to keep the environment in a dry shape. If you don’t, you might damage the letter sealer mechanism.
Frama Matrix F4 / F6 5.1.2. Working with stack function You can define a preselection counter with the “Stack” function. The feed draws in the preselected number of mail items to be franked and then stops. Press the “Stack“ key in the “Feeder“ menu to switch on the function (Stack ON). Press “Stack” again to switch off the function. In the start menu, press the Stack” key to go into the stack mode. Enter the number of mail items per stack.
Frama Matrix F4 / F6 5.2. Selecting advertising messages 5.2.1. Messages Your Frama Matrix franking system already has three predefined advertising messages. These messages are already incorporated: st 1 message: nd 2 message: rd 3 message: If you wish to use one of the messages, press the “i“ key in the franking mask to fetch the main menu. Press the key “Logo”. This could also be worded Message or Text, depending on the actual setting. Press “Message” to select one of the predefined messages.
Frama Matrix F4 / F6 5.2.3. Text logos Your Matrix franking system gives you the possibility of producing your own text logos and thus of drawing attention to holidays, special campaigns and events with your mail. A text can be printed instead of a message or advertisement logo or in addition to a message or an advertisement logo. Press “Text” in order to select a text for printing. 5.2.3.1. Entering text for printing block Press the key “Enter text”. Select the text to be written (text 1, 2 or 3).
Frama Matrix F4 / F6 5.2.3.2. Printing advertising and text simultaneously Your Frama Matrix franking system gives you the possibility of printing your text messages in addition to the selected advertising. You can set this function by pressing “Logo+Text”. - Logo+Text ON: Your text will be printed additionally after the advertising. Logo+Text OFF: Your text will be printed instead of your advertising.
Frama Matrix F4 / F6 5.3. Presorting mail using scales Connecting the S2 or S5 scales, automatically extends the functional scope of the Matrix F4 or F6, i.e. you can use the scales functions immediately. By using the electronic scales, you are able to calculate postal rates and weigh your letters, small parcels as well as other mail items accurately. You thus automatically avoid incorrect franking.
Frama Matrix F4 / F6 5.4. Postdating your mail Sometimes, it might be necessary for your mail to be franked several days before the delivery date, e.g. when a small mailing campaign is being carried out. Please don’t forget to reset the system to the current date when you have finished franking with an advanced date. A change of cost centre automatically resets the date. In this respect, you can set the date printed in the frank mark up to thirty days in advance with your Frama Matrix.
Frama Matrix F4 / F6 5.5. Frama Matrix F4 / F6 reports You can print various reports for your Matrix franking system using the so-called “Info Prints”. The reports are particularly important. These allow condensed information to be printed out. These reports support you as overviews when you are programming or, for example, they serve as receipts after fetching postage via the FramaOnline2 data centre. 5.5.1. Printing out reports Press “i” in the franking mask to fetch the main menu.
Frama Matrix F4 / F6 5.5.4. Advertising block and text The function “Advertising block and text” in the “Print info” menu enables you to print the advertising block and the set text message at the time. All relevant postal information is faded out. This mode requires no postage. 5.5.5. FramaOnline2 reports The FramaOnline2 report serves as a receipt for the respective transaction. You obtain information about the amount loaded and the make-up of the current credit.
Frama Matrix F4 / F6 5.5.7. System (set-up settings) The set-up report summarizes certain settings of Set-up menu 2 (administration mode) with a clear layout. 5.5.8. Statistics report The statistics report is used to print out the statistics of the current period. The collected data corresponds to what you have mailed in the time between two connections with the FramaOnline2 data centre. The report extends over several pages (depending on the amount of statistical input).
Frama Matrix F4 / F6 5.6. Frama Matrix F4 / F6 printing system Your Frama Matrix franking system utilizes so-called colour cartridges to frank your mail items. The colour cartrige also contains the printing head. With this in mind, handle the inkjet cassette very carefully and make sure that no pointed objects, such as paperclips, etc. can damage the sensitive surface of the printing head. 5.6.1. Changing inkjet cassette If you wish to change your inkjet cassette, press “i” in the franking mask.
Frama Matrix F4 / F6 5.6.3. Cleaning printing system From time to time, it might become necessary for the printing head jets to be cleaned. Your Frama franking system provides a cleaning cycle for this purpose. Blocked jets are often the result of the mains electric supply being switched off before the jets have been properly sealed. As a matter of principle, use the log-off function so that your franking system switches off properly. You should clean the system if white lines show in the franking mark.
Frama Matrix F4 / F6 5.7. Printing PPI (Optional) With Frama Matrix F4 and F6 you are able to produce PPI prints. This function however is only available if you have applied for a PPI license with Royal Mail. You can produce 1st and 2nd class PPI prints. A PPI report is available to inform you about counter readings of produced PPI mail. Press “PPI” in the main menu. Select 1st Class or 2nd class PPI Set the counter to your requirement. Start franking.
Frama Matrix F4 / F6 6. Counter readings and cost centres 6.1. Cost centre mode Your Frama Matrix franking system is equipped with various counters which allow you to monitor the postage consumption and the number of mail items franked. The so-called cost centres allow you to specifically break down the postage usage. Number of mail items franked can be booked under different periods. These counters are designated as R1-number or R2-number as well as R1-value and R2-value. The R stands for “Resettable”.
Frama Matrix F4 / F6 T-Piece / T-Value: Total counter readings for the franking system (number counter and franked value) since the franking system was put into operation. Owing to tests carried out before delivery of your Frama Matrix franking system, the total number counter might already show an initial figure. Credit: This is the postage still available in your franking system. Check sum: This is the sum of the Credit and T-value. This amounts to the total postage drawn from FramaOnline2. 6.1.2.
Frama Matrix F4 / F6 6.2. Cost centres and cost centre management in administration mode Settings made in the administration mode always apply to all cost centres. In the administration mode, furthermore, you have access to all cost centres and can thus conveniently make settings for these cost centres (counter readings, name and PIN). You can also make settings in the respective cost centre. When doing so though, not all functions of the administration mode are available to you. 6.2.1.
Frama Matrix F4 / F6 6.2.2. Deleting cost centre data in administration mode In the administration mode, you have flexible acess to all cost centres. Choose “Admin” in the cost centre selection. Enter your PIN. Then, press the OK key to get into the administration mode. Press “i” and then the “Tool key” to go into Set-up menu 1. Press “Reset Counters“ and select the period to be deleted. Deleting period 2 automatically deletes period 1.
Frama Matrix F4 / F6 6.3. Renaming cost centres and changing PIN 6.3.1. Changing cost centre PIN As standard, a PIN protects the cost centre. In the as-delivered state of the franking system, the PIN is the same as the cost centre number. The PIN can have up to 8 digits. To change a cost centre PIN, proceed as follows: Press the key “Change PINs/Names”. In the administration mode, you can now select the cost centre to be changed.
Frama Matrix F4 / F6 7. Set-up (settings) In the Set-up menu, you can make various settings for your Frama MATRIX franking system. The Setup 1 menu is available in both, the cost centre and the administration mode. Setup 2 and Setup 3 are only available in administration mode. Use the arrow key to shift to two further Set-up menus in the administration mode. Press ESC to return.
Frama Matrix F4 / F6 7.1. Set-up menu 1 7.1.1. Adjusting display Using the function “Set Contrast”, you can adjust the contrast to suit your needs. Simply press this key and use “+“ or “-“ to obtain the desired contrast. Acknowledge this setting by pressing Enter. 7.1.2. Language Several languages are incorporated in your Frama Matrix franking system. Shift to the desired language using this function. Your current setting is shown in the key.
Frama Matrix F4 / F6 7.2. Set-up menu 2 Set-up menu 2 can be fetched only in the administration mode. 7.2.1. High Value This setting stipulates that amount from which you have to acknowledge the postage value for security reasons before this amount can be franked. The standard amount is £ 10.00. If you wish to change this setting, simply enter the new, desired value and acknowledge your entry by pressing ENTER. 7.2.2. Max. Value Stipulate the max. Permissible value that may be franked with this setting.
Frama Matrix F4 / F6 This setting checks the amount of postage available and warns you in good time that the level is getting too low. To change this setting, press “Low Credit”. Enter the new value. Acknowledge what you have changed by pressing OK. The standard setting is £ 200.00. This serves to switch the PIN entry on or off. If you have the setting “PIN code ON“, a PIN must be entered in the cost centre selection. If you have the setting “PIN code OFF“, a PIN doesn’t have to be entered.
Frama Matrix F4 / F6 7.3. Set-up menu 3 Set-up menu 3 can be fetched only in the administration mode. 7.3.1. Logo This is a setting which stipulates whether all cost centres have to work with the same advertising or whether each cost centre may use individual advertising. Logo SYSTEM: All cost centres automatically use the advertising defined in the administration mode. To enable you to stipulate the advertising, the administration mode has a corresponding function in the main menu.
Frama Matrix F4 / F6 8. FramaOnline2 settings 8.1. Loading credit The procedure for loading credit has already been described in depth under point 2.2. 8.2. Inspection You can carry out so-called inspection loadings with your Frama Matrix franking system. You use them to transmit the counter readings, to check the postal rate tables and to balance / compare data with the post office.
Frama Matrix F4 / F6 8.7. Modem Setup Press “Modem Setup” to fetch the menu on the right. Here, you can adapt the built-in modem to suit your telephone equipment if you do not obtain a connection with the settings made at the factory. Before you begin to change the standard settings, you should print them out. In this respect, please read point 5.5. “Info Print”. The individual points and their effects are described in detail in the following. 8.7.1.
Frama Matrix F4 / F6 8.7.5. Telephone numbers Two different numbers are saved under the point “Telephone Numbers”. One of them is the FramaOnline2 telephone number: 0080037262665 (00800FRAMAONL). Please note the double “00” at the beginning of the number representing an international free-phone number. You can delete the number by pressing CE. Enter the new telephone number using the 1-to-10 numeric keypad and confirm your entry by pressing OK.
Frama Matrix F4 / F6 9. Display messages and technical data In the event of a malfunction, a message will appear in the display of your Frama Matrix F4 or F6. If you are unable to eliminate the trouble yourself, you can obtain support on your Frama hotline or from your local Frama dealer. In this case, keep your customer number and franking system number ready at hand. 9.1.
Frama Matrix F4 / F6 9.2. Frama Matrix F4 / F6 scales messages Display message Cause Elimination Scales communication error Interfered communication Check that the scales cable is plugged in between Frama Matrix F4 / F6 properly. Switch the franking system off and scales. and then on. If the trouble cannot be overcome, please contact us on our hotline. No valid weight Interfered communication Check that the scales cable is plugged in between Frama Matrix F4 / F6 properly.
Frama Matrix F4 / F6 9.4. Frama Matrix F4 / F6, Ink system messages Display message Cause Elimination Perform Calibration of Ink-Jet Cassette? You have put in a inkjet cas- Select “YES” if you wish to recalibrate sette that was already installed the inkjet cassette or “NO” if you wish to in your Matrix F4 or F6. take over the existing calibration data. Please put in an original Frama cartridge. Wrong type of cartridge. Please use only original Frama inkjet cassettes. Unknown Ink-Jet Cassette.
Frama Matrix F4 / F6 9.5. Frama Matrix F4 / F6 mail item transport Display message Cause Elimination Feeder Error Letter Feeding Error. Please Adjust Side Guide. The letter was angulated and Feed in the letter again. thus not franked. Warning! Current print settings (Logo and Text) Are Not Suitable for Short Letters. The printing mark does not fit Temporarily switch off the text or adveronto a short letter or a frank- tising using the selection function. ing label.
Frama Matrix F4 / F6 10. Technical data 10.1. Miscellaneous Speed (handling rate): 4,000 letters per hour using manual feeder MF4 5,500 letters per hour using automatic feeder AF6 Max. letter thickness: 10 mm Display: graphical, touch keypad/screen Preselect/default process: FramaOnline2 Number of integrated advertising messages: 3 Number of customer-specific advertising messages: 5 Number of freely definable texts: 3 Dimensions of advertising message: 56 x 25 mm 10.2.
Frama Matrix F4 / F6 10.5. Storage and operating conditions Matrix F4 / Frama Matrix F6 operating conditions: Temperature range: 10°C – 40°C Relative air humidity: 10% – 80% (not condensing) Approved for use only in inside rooms up to max.
Frama Matrix F4 / F6 DECLARATION OF CONFORMITY We, Frama AG, Unterdorf, CH-3438 Lauperswil, herewith declare that this product complies with the following standards or normative documents: Electromagnetic compatibility EN 55022:1998 A1:2000 and A2:2003 EN 55024:1998 A1:2000 and A2:2003 EN 55014-1:2000 A1:2001 and A2:2002 part 1: Emission EN 55014-2:1997 A1:2001 part 2: Immunity — Product family standard EN 61000-3-2:2000 A2:20051 EN 61000-3-2:2000 and A2:2005 Safety and noise EN 60950-1:2001, First Editio
Frama Matrix F4 / F6 Frama AG CH-3438 Lauperswil Switzerland 64 Matrix F4 / F6 245-08-004 R01.00/01.
