Operation Manual

Frama Matrix F10 / F12
47
10. Troubleshooting/Error messages
In the event of a malfunction, a message will appear in the display of your Frama Matrix F10 / F12
franking system. If you are unable to eliminate the problem yourself, you can obtain support on
your Frama hotline or from your local Frama dealer. Keep your customer number and franking sys-
tem number ready to hand.
The Frama Matrix F10 / F12 franking system distinguishes two types of error message:
Information Messages marked with this label indicate a malfunction in the system that can be rem-
edied by the user (paper jam etc.) or are of a purely informative nature.
Caution! Messages marked with this label indicate a malfunction in the system. Switch the system
off and then on again. If the message remains, consult the Frama Service organisation.
Information messages, causes and how to remedy them are described below.
10.1. FramaOnline2
Display message
Cause
Remedy
Welcome.
Installation required.
See Operating manual.
Your Frama Matrix F10 / F12
franking system has not yet
been registered with the
FramaOnline2 service.
Run the installation as described in
section 2 (page 12).
Connection interrupted.
Your existing connection
with the FramaOnline2 data
centre was suddenly termi-
nated.
Try again. Perhaps wait a few minutes
and then try again. Run an inspection
loading.
Franking system locked.
Your system has been locked
or unregistered.
System will soon be locked.
Perform inspection?
Your Frama Matrix F10 / F12
franking system must deliver
consumption data to
FramaOnline2 for forwarding
to the Royal Mail. This mes-
sage appears five days be-
fore the franking system is
locked.
Run an inspection loading.
Franking system is locked.
Perform inspection?
Your Frama Matrix F10 / F12
franking system cannot con-
tinue to frank because a data
record required for franking
was not updated.
Select Inspection to allow a connection
to be made with the FramaOnline2
service. The data record will be up-
dated during inspection.