Operation Manual

Frama F-Link
20
3.10 Configuration Page Administration – F-Link Log
The F-Link writes an operation log file. You can display the log entries when you open the configuration
page Administration – F-Link Log and press the button Refresh.
Frama F-Link
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4 Troubleshooting
4.1 No access to the configuration pages
When the access to the configuration pages is not possible then different reasons are possible.
1. Network errors
Are you sure that you use the right IP address for the F-Link?
Try a ping to the IP address of the F-Link from the console of a PC in the same network (if ping is
working in your network). When you get no answer from the F-Link then check your network.
2. Proxy configuration errors
It is possible that you use a Proxy server in your network for internet browsing. You must config-
ure the proxy settings of your PC that the local IP address of F-Link is bypassed / excluded by the
proxy server.
3. Login fails / lost login values
If you don’t know the username and password for the F-Link configuration page access anymore,
you can reset the F-Link. After the reset the administrator username and password are on the de-
fault values username: “admin” and password: “admin”.
4. No access by default IP 192.168.1.200
If the F-Link was used before for connections with LAN connection type DHCP or STATIC the ac-
cess over the default IP address 192.168.1.200 is not possible. Perform a reset of F-Link without a
connected network cable (see chapter 4.5). The default IP 192.168.1.200 is now active again for
a configuration by a direct LAN cable connection.
4.2 Old configuration page values
Internet web browsers store data from web pages for offline mode and caches data to show web pages
faster. It is possible that not the actual data are displayed on a configuration page of F-Link. You can clear
the offline and cached data of your browser normally over a menu entry of the browser. Restart the
browser after you clear the offline and cached data and try again.
4.3 F-Link LED status
The different status of the LED’s from F-Link are described in the installation manual
[F-Link Installation Manual, Order-Nr: 1018863].
4.4 No access to Frama FO2 backend server
For a successful connection to the Frama FO2 backend server the following network configurations are
required:
Open firewall ports:
53 DNS
443 HTTPS
Allow access to URL:
fo2.frama.com
The IP address of the URL fo2.frama.com can be found either by using the ping command “ping
fo2.frama.com” in a command line window (if ping is allowed in your network) or by a DNS lookup ser-
vice in the internet.
Proxy servers using SSL-interception require a specific rule in order to allow transparent communication
(franking system via F-Link to FramaOnline2) via https port 443.
The specific rule grants correct identification of FramaOnline2 (https certificate) for the franking system.
4.5 Reset the configuration
The configuration of the F-Link can be reset. Disconnect the LAN cable from F-Link. Press the RESET switch
at the back of the device for a minimum of 10 seconds. After this process the F-Link restores the factory
configuration and all previous configuration settings will be lost. After the reset, the F-Link reboots and is
ready to be reconfigured when the Ready LED is on again.