Trouble Shooting

Q4. When opening a PDF file via WebPDF Reader, a dialog (as shown below) pops
up, how do you solve it?
1. Make sure the service instances of “Foxit WebPDF Reader Conversion Service” are
started in at least one application server in the server farm. Howtomanageservice.
2. Make sure all the relative service applications and proxies of Foxit WebPDF Reader
(including service application of “Foxit WebPDF Reader Conversion” and service
application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are
in the started status;
3. Check the log information of “Foxit WebPDF Reader for SharePoint”, and find out the
error information.
Q5. When opening a PDF file via WebPDF Reader, a dialog (as shown below) pops
up, how do you solve it?
1. Make sure the service instances of “Foxit WebPDF Reader Conversion Service” are
started in at least one application server in the server farm. Howtomanageservice.
2. Make sure all the relative service applications and proxies of Foxit WebPDF Reader
(including service application of “Foxit WebPDF Reader Conversion” and service
application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are
in the started status;
3. If there is no error in the above two steps, please restart the IIS server, and then try