Trouble Shooting

server farm. Howtomanageservice.

Make sure all the relative service applications and proxies of Foxit WebPDF Reader

(including service application of “Foxit WebPDF Reader Conversion” and service

application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are

in the started status;

Make sure COM component has been installed successfully;

Check the log information of “Foxit WebPDF Reader for SharePoint”, and find out the

error information.

If the Authentication is Windows authentication and log information

(in “C:\FoxitWebReaderLog\Service”) shows:

- Unexpected exception while processing conversion request. Query

string:B600CA61-977A-4936-A61E-67091D3EF3E61_v2.0_mainfestv2.

IBatisNet.Common.Exceptions.IBatisNetException: Error executing query

'Foxit.WebReader.Common.Dao.IBatis.Mssql.GenericDaoiBatis.ConversionTask.findB

yParam' for SelectByParam. Cause: Unable to open connection to "Microsoft SQL

Server, provider V2.0.0.0 in framework .NET V2.0". --->

IBatisNet.DataMapper.Exceptions.DataMapperException: Unable to open connection

to "Microsoft SQL Server, provider V2.0.0.0 in framework .NET V2.0". --->

System.Data.SqlClient.SqlException: Cannot open database

"Sharepoint_FoxitPDFWebReader" requested by the login. The login failed.

Then log in database in SQL Server Management Studio, and find Security-logins

-> NT AUTHORITY\NETWORK SERVICE -> right click properties ->select

Sharepoint_FoxitPDFWebReader as db_owner