Instructions

INVERTER & CHARGER
WARRANTY POLICY
VERSION 1.6 - 17/12/2020
1
Foxess Co., Ltd No. 11, Lijiang Rd, Xinwu District, Wuxi, China, 214028
Fox Global Warranty Policy
1. Scope of Warranty
Fox provides the following limited and extended warranty for inverters and charge controllers (herein referred to as the Product(s)
unless explicitly stated otherwise) produced/provided by Fox. Fox under its own discretion has the right to decline the replacement of
the device if the terms and conditions on the Policy is breached. This Fox Warranty Policy (herein referred to as the Policy) is
applicable in all the countries where the product is sold through recognized Fox partners. The Product(s) included in this Policy are:
S Series, E Series, F Series, T Series, Hybrid Series, AC Series, AIO Series
Important:
Please note, this warranty policy covers Fox Products as specified herein. Where batteries are supplied separately with a Fox inverter
or charger please refer to the relevant warranty policy document. This warranty is limited to the Fox inverter/charger range only and
does not cover any external or ancillary parts. Any ancillary parts or add-on devices supplied by Fox may be covered by a separate
warranty policy.
This Policy shall not be held as a guarantee of the product durability nor does it include any product ability.
This Policy is limited only to the parties listed as per section 2.
2. Contracting Parties
This Policy is only provided to the original purchaser of the product from Fox (Purchaser), where the Purchaser is a distributor, solar
retailer or an accredited electrician (Installer), who on-supplies the product to another party, or to that other- party (End-User) where
the product is installed.
3. Warranty Period and Warranty Extension
The Policy provides warranty cover as outlined below:
Standard Warranty
The Product will be free from defects in materials and workmanship for a period of sixty (60) months from the date of installation, but
no more than sixty-five (65) months from the date of manufacture of the Product (whichever comes first).
FoxPro (Extended Warranty)
For full warranty coverage beyond the standard warranty period of sixty (60) months, the Product may be eligible for a warranty
extension (FoxPro Warranty) of an additional one hundred and eighty (180) months. The FoxPro warranty extension is available for
purchase up to thirty-six (36) months from the commissioning date of the Product.
On account of the product being replaced, the unexpired warranty is transferred to the replacement product, applicable to both the
standard and extended (FoxPro) warranty.
Note: FoxPro warranty do not available for AIO series
4. Policy Claim Eligibility
The only person(s) eligible to claim warranty under this contact are the Installer and Fox authorized personnel. If the Installer has gone
into administration or insolvency or if the site is in a remote area, the End-User/Installer at their discretion and expense may appoint a
Local Installer to carry out the functions of the original Installer. Eligibility of a Service Rebate is in accordance with sections 5 and 6 of
this Policy.
5. Limited Liability
In the event of damages related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate
to defects that are caused by the following factors are not covered by Fox’s warranty obligations:
i. Inadequate ventilation and circulation resulting in minimized cooling and natural air flow;