User Guide

ManualsBrandsFoscam ManualsVideoFI9928P

Table Of Contents

Foscam Inc

www.foscam.com support@foscam.com

Frequent Asked Questions for Foscam FI9828P/FI9928P camera

This document introduces frequent asked questions and common issue you may run into with

FI9828P,FI9928P model.

If you find answers in this document unable to resolve your issues, please email to

support@foscam.com or message us on Amazon directly to get further assistance.

CONTENT

1. What can I do if my camera went dead?.........................................................................................2

2. How to setup WiFi of camera on Foscam app?.............................................................................2

3. What can I do when camera’s wireless connection is unstable or intermittent?...................... 6

4. What can I do when Foscam app failed to connect camera video remotely?...........................6

5. My camera can no longer tilt up and what can I do to fix it?........................................................7

6. What can I do when camera can’t focus to get sharp images?...................................................7

7. How to install FI9928P to get it see monitor area horizontally?.................................................. 8

8. How to disable the audio noise coming from camera?.................................................................8

9. How to activate the free 8-hour service?........................................................................................ 8

10. What other optional cloud service are available for subscription and prices?......................11

11. How to cancel cloud service subscription?................................................................................ 11

12. What’s push message function and how to turn it on or off?.................................................. 11

13. How to upgrade camera firmware via Foscam app?................................................................12

14. What should I do if I received camera is wrong model, wrong color or suspect received

used one?...............................................................................................................................................12

15. What is warranty period of the camera and how can I get warranty replacement service?12

16. How to log into camera’s Webpage via computer browser?................................................... 12

17. How to setup to storage alarm recordings to a SD card?........................................................13

Summary of content (15 pages)

PAGE 1
Foscam Inc Frequent Asked Questions for Foscam FI9828P/FI9928P camera This document introduces frequent asked questions and common issue you may run into with FI9828P,FI9928P model. If you find answers in this document unable to resolve your issues, please email to support@foscam.com or message us on Amazon directly to get further assistance. CONTENT 1. What can I do if my camera went dead?.........................................................................................2 2.
PAGE 2
Foscam Inc 1. What can I do if my camera went dead? For the issue camera went dead, the phenomenon cloud be camera can no longer be powered on or connect to network, you might no longer see it pan/tilt when it’s powered on or no longer hear “hello Foscam”. One of the cause of the issue is faulty power supply, use a spare power adapter to test and you can confirm it. If camera went dead after a firmware upgrade, its likely camera is bricked, email to support@foscam.
PAGE 3
Foscam Inc Step 3: Input the Wi-Fi network password and click “OK” Standby for up to two minutes while the smart device communications across the wireless network to configure the camera to log onto the LAN. Step 4: After the camera is added to the network click on the play button to view video feed from the camera. The app will ask you to create a new username and password for the camera if the unit has not been configured yet or has been reset to factory settings. www.foscam.com support@foscam.
PAGE 4
Foscam Inc Note: The maximum username is 20 characters in length including letters, numbers and symbols _@$* The length of the password should be 6-12 letters, numbers and combinations of symbols. Symbols supported are ~ ! @ # % * ( ) _ = { } “ | < > ? ` - ; ’ \ , . / For camera that’s already hard wired to a router: Preparations: Be sure the following steps/conditions are met before proceeding. 1)Connect the camera with an Ethernet cable directly to the wireless router.
PAGE 5
Foscam Inc Step 3: Find the wireless Network Icon and click on it to access the Network page. Note: At this point the internal WIFI adapter of the camera is scanning nearby WIFI networks to show what networks are currently within radio range of the camera. Step 4: Find and select the correct WIFI SSID. The app will prompt for the WIFI password. Be sure to enter the password correctly and click the Connect button. www.foscam.com support@foscam.
PAGE 6
Foscam Inc After the above steps are completed standby for approximately 30 seconds before unplugging the Ethernet cable from the camera. After unplugging the Ethernet cable the WIFI module in the camera should take over and attempt to login to the WIFI network. The camera should reappear on the Foscam app after a few minutes. Unable to connect to video after unplug Ethernet cable? See this page 3.
PAGE 7
Foscam Inc When you experience the issue of camera unable to review remotely on Foscam app but works fine in home network. Please follow the troubleshooting steps below to resolve issues. The Foscam App won’t be able to connect to video when using mobile data or remote WiFi, you’ll see the error message 'Establishing a secure connection with the camera.
PAGE 8
Foscam Inc 7. How to install FI9928P to get it see monitor area horizontally? When you experience the issue of camera unable to review remotely on Foscam app but works fine in Camera viewing angel is 60 degree and tilt angel is 85 degree. Thus when camera tilt to top most it’s 65 degree, although it can see as far as needed but it’s not yet horizontally. Adjusting the installation height can help camera see horizontally, below is a reference table for mounting camera.
PAGE 9
Types of advertisement messages for Free Cloud service 8-Hour video history: Foscam Inc A. Pop-up message B. System message (Click on the system message, go to activation page for Free cloud service.) Steps to activate Foscam free cloud service: Step1: Click ‘ACTIVATION NOW’ to activate cloud service Step2: Activate successfully and click ‘OK’ to go ahead. www.foscam.com support@foscam.
PAGE 10
Foscam Inc Step3: Back to the home page of Foscam App, you will see prompt message ‘click to activate the cloud service, please click this prompt message to activate the free cloud service. Step4: Set up cloud service After activate the Free Cloud service, you can enable options ‘Push Message’ and ‘Motion detection’ on Foscam App. Please click here to see detailed instruction for cloud service setup.
PAGE 11
Foscam Inc If you did not receive 8 hour service message, or has followed steps but unable to activate 8 hour free service. Please email to support@foscam.com to get help. 10. What other optional cloud service are available for subscription and prices? Other than 8 hour free service, Foscam also have other cloud service options available. 8-Hour Video 3-Day Video 7-Day Video 15-Day Video 30-Day Video Plan History History History History History Monthly $3.99 $4.99 $7.99 $12.99 Subscription $0.
PAGE 12
Foscam Inc After enable free cloud service or subscribe to a cloud service plan, when you receive the push message a snap shot will also be attached. You can view it in alert message center. To turn on or off alarm message notification, go to app Settings, then Push Messages here just enable or disable camera. 13. How to upgrade camera firmware via Foscam app? If there’s newer firmware version available it’ll show you a red dot on settings gear icon.
PAGE 13
Foscam Inc Preparation: 1.(Skip this step if the camera is already configured and verified as connected to the network.) Apply power to the camera and connect it to the router via an Ethernet cable. 2. Verify that the camera and the computer are connected to the same network. Step 1: Download and install the Equipment Search Tool (skip this step of the software is already installed) Official download site: http://www.foscam.com/download-center/software-tools.
PAGE 14
Step 1: Setup of the Motion Detection Settings Foscam Inc 1) Navigate to Settings → Alarm → Motion Detection 2) Check the checkbox by Enable 3) Check the checkbox by Recording for the alarm action 4) Set the Detection Area (the area the camera is monitoring for motion related events) 5) Set the Schedule that the camera will follow to monitor for motion detection events. 6) Click “Save” to save the configuration information to the camera.
PAGE 15
recorded during the wrong time frame. 3) Do not forget to set the alarm monitoring area which is indicated by the red grids. Foscam Inc Step 2: Setup the Storage Location Navigate to Settings → Record → Storage Location Select SD Card from the Recording Location drop down menu and click Save For more FAQs on how to setup camera a trouble shoot an issue, please visit our FAQ center at: https://www.foscam.com/faqs/index.html End By Foscam Technical Support Team www.foscam.com support@foscam.