User's Manual

ES2440 Hardware Guide
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transit, or (e) has not been installed, operated, repaired or maintained in accordance with
instructions provided by Fortress.
Purchaser is responsible for all freight expenses incurred as a result of returning Products
that are determined by Fortress to be (1) free from defect or (2) defective as a result of one
of the circumstances listed in (a) through (e) above.
Such Products shall be shipped back to Purchaser, and Purchaser shall be responsible for
associated freight charges. If Products are returned to Purchaser, title to the Products and
risk of loss shall pass to Purchaser at the time Fortress delivers Products to the carrier for
shipment.
Limited Warranty shall apply only to those Products that are branded by Fortress with a
Fortress trademark ("Fortress Branded"). Fortress does not warrant any third party
Products even if included with other Fortress Branded Products. Furthermore, Fortress
provides all such third party Products AS IS. However, the original manufacturers or
suppliers may provide their own warranties as specified in the documentation
accompanying such third party Products.
LIMITED MAINTENANCE & SUPPORT
Fortress provides “Limited Maintenance & Support” on its Products during the Limited
Warranty period. Limited Hardware Maintenance & Support consists of (a) repair or
replacement of defective components/products and (b) remote technical support. Limited
Software Maintenance & Support consists of (a) bug fixes, (b) maintenance releases, and
(c) remote technical support.
Limited Maintenance & Support will be provided based on the Urgency & Escalation
process in affect at the time of the trouble report.
Issues with products are reported by calling Fortress Technical Support at [phone].
Note: Please be prepared to provide the product serial number(s), version number(s), and
name of the company the product was purchased from (if other than Fortress) to the
Fortress Technical Support Engineer; this will assist in determining maintenance & support
status.
Technical Support will work to resolve the issue over the phone. If a product needs to be
returned to Fortress for repair or replacement; a Returned Materials Authorization (RMA)
number will be issued for the return. Note: Fortress Technical Support will e-mail the RMA
information which will provide the ship to address, to the person requesting the RMA.
Purchaser ships the product(s) to the address provided for repairs or replacement. Notes:
(1) Purchaser pays for shipping to Fortress Technologies service location. (2) Fortress pays
for return of repaired or replacement product(s) back to Purchaser location. (3) Fortress
evaluates the product and either repairs or replaces it free of charge, other than for
Warranty Exclusions.
Services and support provided to diagnose a reported issue with a Fortress Product, which
is then determined not to be the root cause of the issue, may at Fortress’ option be billed at
the standard time and material rates.
Fortress will make all reasonable efforts to repair or replace any returned Product(s) within
10 business days of receipt.
Fortress Technologies Inc. reserves the right to use refurbished parts to complete repairs.
Maintenance & Support Exclusions
Products that are determined by Fortress to be (1) free from defect or (2) defective as a
result of one of the circumstances listed in (a) through (e) in Warranty Exclusions above;
are not covered under the Service & Support Program. Such repairs with the consent of the
Purchaser would be performed on a Time & Materials basis.
WARRANTY DISCLAIMERS
THE WARRANTIES HEREIN ARE SOLE AND EXCLUSIVE, AND NO OTHER
WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE
EXTENT PERMITTED BY LAW, FORTRESS SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE AND NONINFRINGEMENT.