- Fortress Wireless Access Bridge User Guide

Fortress Bridge: Monitoring and Diagnostics

5.5.3 Flushing the Host MAC Database

The Fortress Bridge maintains a database of the MAC

addresses of devices in the unencrypted zone. You can flush

the

HOST MAC DATABASE:

1 Log on to the Bridge GUI admin account and choose

DIAGNOSTICS from the menu on the left.

2 At the bottom of the DIAGNOSTICS screen, click the FLUSH

HOST MAC DATABASE button.

3 Click OK on the confirmation system dialog. The Bridge

resets all connections to the unencrypted zone.

5.5.4 Generating a Diagnostics File

To assist in diagnosing a problem with your Bridge, the

Customer Support team at Fortress Technologies may request

that you generate a diagnostics file. Diagnostics files encrypt

the information collected from the Bridge, so the file can be

securely sent to Fortress Support as an e-mail attachment.

1 Log on to the Bridge admin account and access this page:

http://<IP_address>/support_package.html

where <IP_address> is the Bridge’s IP address.

2 On the system dialog, choose to save the file, support.pkg.