Operation Manual

Chapter 5 - Troubleshooting and Support
Warranty Claim Instructions
Contact FORTE Technical Support if you require warranty service. If the
Technical Support Analyst determines that you need to return the product, a Return
Material Authorization (RMA) number will be issued to you. To return the product
to FORTE:
□ Pack the item(s) to be returned securely using the original shipping carton
(if possible).
□ Enclose a copy of your original sales bill (REQUIRED to confirm
warranty period).
□ Enclose your name, address, home and/or business telephone number,
reason for returning the item(s), item serial number(s), and the RMA
number. Keep a copy of this information for yourself to facilitate
inquiries.
□ Mark the RMA number clearly on the outside of the shipping container to
expedite handling at FORTE.
□ Ship prepaid to:
FORTE Technologies, Inc.
Customer Service Department
2615 West Henrietta Road
Rochester, NY 14623
FORTE is not responsible for any damage that may occur during shipping,
Shipping charges to FORTE are your responsibility. FORTE will NOT accept
COD shipments. If it is determined that the product is outside of its warranty
period, a method of payment for repair cost must be arranged prior to commencing
repair work.
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