Warranty

Forbo Limited Residential Warranty
Marmoleum® Click Cinch LOC™
v1.01 10/2019 Page 2
F. What Will Forbo Do In Response To A Warranty Claim?
1. Forbo will contact you to confirm receipt of your claim and schedule a time for its representative to inspect and document the claimed warranty
defect, and if Forbo decides that testing is necessary, perform testing to determine whether the conditions in Section C have been met and
whether a warranty defect has occurred. It is a condition of Forbo’s duty to remedy a warranty defect that you promptly permit Forbo to carry
out an inspection and perform the testing that Forbo determines is appropriate.
2. If Forbo confirms that a warranty defect has occurred, that the warranty claim was submitted within one (1) year after the original purchase date,
and that the defect was not discovered or reasonably discoverable by visual inspection before the flooring was installed, Forbo will, at its option,
either:
(a) deliver to the Purchaser/End-User, free of charge, flooring material of the same kind as was originally purchased, or of a similar kind and
quality to allow for replacement of the defective originally purchased flooring material, and reimburse the Purchaser/End-User for the
reasonably documented costs of installing the replacement flooring material (but not the cost of removing or disposing of the defective
flooring material) or
(b) refund the original purchase price paid to Forbo for the flooring products and materials.
3. If Forbo confirms that a warranty defect has occurred, but the conditions in Section F.2 are not met, Forbo will, at its option, either:
(a) deliver to the Purchaser/End-User, free of charge, flooring material of the same kind as was originally purchased, or of a similar kind and
quality to allow for replacement of the defective originally purchased flooring material at the Purchaser’s/End-User’s own cost or
(b) refund the original purchase price paid to Forbo for the flooring products and materials.
G. What Does The Limited Lifetime Water-Resistant Warranty Cover?
Marmoleum® Click Cinch LOC™ is warranted to be water resistant and the structural integrity of the floor will not be significantly diminished by
exposure to water for the life of the product. While surface moisture will not affect the floor's integrity, when excessive moisture accumulates in
buildings or on building materials, mold (and/or) mildew growth can occur (particularly if the moisture problem remains undiscovered or
unaddressed). Forbo’s moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture. If the
Marmoleum® Click Cinch LOC™ flooring is structurally impacted, resulting from exposure to water, Forbo will replace water-damaged material only,
with a pro-rated valuation of the product determined by damage. This Lifetime Limited Water-Resistant Warranty excludes all casualty events
involving water coming in contact with your floor including, but not limited to, damages caused by flooding or standing water from leaky pipes,
faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty
events.
H. What Does The Limited Lifetime Water-Resistant Warranty NOT Cover?
1. Damage to surrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor heating elements, or anything that is
not the floor plank or tile.
2. Damage resulting from mold & mildew growth due to prolonged exposure to moisture.
3. Flooring that is installed outdoors, on medium to heavy duty commercial applications or on industrial applications.
I. What Does This Warranty NOT Cover?
1. This Limited Warranty does NOT cover material which has not been installed, cleaned or otherwise maintained in accordance with Forbo’s
published guidelines in effect on the date of original purchase.
2. This Limited Warranty does NOT cover damage to flooring materials caused by anything other than the failure of the flooring product to perform
in accordance with the Limited Warranty.
3. This Limited Warranty does NOT cover flooring material which has been subjected to misuse, neglect, accident, or abuse, undue or excessive
wear, conditions of use other than those defined as normal. This includes but is not limited to sliding heavy objects such as furniture or
appliances, dropping heavy or sharp objects, burns, cuts, tears, scratches, scuffs, fire, flooding, rain, storms, hot items dropped or placed on the
floor, damage caused from pets, indentation damage from high heels, spikes or cleated shoes, damage due to rolling loads, improperly castered
chairs or failure to use recommended floor protectors and the like. The Forbo Technical Data Sheet and Forbo Product Application Chart define
normal use.
4. This Limited Warranty does NOT cover damage, discoloration or stains including those due to exposure of the flooring material to asphalt,
driveway sealer, adhesives, carpet dyes, or floor care products other than those recommended by Forbo.
5. This Limited Warranty does NOT cover damage due to extended direct exposure to sunlight, moisture, acid or alkaline substances, hydrostatic
pressure damage from the subfloor, mold or mildew, installation over insufficient substrates, or differences in color between samples or
photographs and the actual flooring.
6. This Limited Warranty does NOT cover dissatisfaction due to improper installation or cleaning; the loss of gloss, scratches, damage or buildup of
dulling film caused by a lack of proper cleaning.