Warranty

Forbo Limited Residential Warranty
Marmoleum® Click Cinch LOC™
v1.01 10/2019 Page 1
A. What Does Forbo Warrant?
Forbo Flooring, Inc. (“Forbo”) warrants to the original purchaser (“Purchaser”), or to the original End-User (“End-User”) identified in the purchase
agreement under which the flooring materials were purchased, if the conditions stated in Section C below are met, that:
(a) Marmoleum® Click Cinch LOC™ will perform in accordance with Forbo’s published Technical Data Sheet in effect on the date of original
purchase,
(b) Marmoleum® Click Cinch LOC™ will be free from manufacturing defects,
(c) Marmoleum® Click Cinch LOC™ will not develop gaps,
(d) Marmoleum® Click Cinch LOC™ will resist damage from moisture due to mopping and every day spills when liquid is promptly removed, and
(e) Marmoleum® Click Cinch LOC™ under normal use shall not require the application of floor finish for a period of ten (10) years from the date
of original installation when maintained in accordance with the current version of Forbo’s published floor care guidelines at the time of
installation.
B. How Long Does the Warranty Coverage Last?
This limited warranty is extended to the original Purchaser or End-User from the original purchase date from Forbo and is NOT transferrable. The terms
are as follows:
(a) Twenty-five (25) years for wear in residential applications or five (5) years for wear in light commercial applications (Light commercial is
defined as an application where commercial business is conducted but it is limited to foot traffic but no heavy rolling loads such as hand
trucks, pallet carts, fork lifts and the like.),
(b) Lifetime limited structure warranty, and
(c) Lifetime limited water-resistant warranty.
C. In Order For The Warranty Coverage To Apply:
1. the substrate on which the material will be installed must be prepared in accordance with the ASTM industry recommendations and Forbo’s
published Installation Guide in effect on the date of original purchase,
2. the material must be installed in accordance with Forbo’s published Installation Guidelines in effect on the date of original purchase,
3. the material must be maintained and cared for in accordance with Forbo’s published Care Guidelines in effect on the date of original purchase,
and
4. retain the original receipt of purchase and record the date of installation.
D. What Will Forbo Do If The Conditions For Warranty Coverage Are NOT Met?
If all conditions for warranty coverage are not met, Forbo will only warrant the material to be free of manufacturing defects for ten (10) years for
residential or one (1) year for light commercial applications.
E. What Should You Do If You Believe Forbo Flooring Products Have Failed To Conform With The Warranty?
1. As soon as possible after you discover a problem, but in any case no later than thirty (30) days after you discover a problem, and before any action
is taken to change the condition of the affected floors, contact the retailer who sold you the flooring materials. Retain all information and
documents until the problem is resolved. Your retailer can provide you with a solutions and start the claims process. However, if you should
need further assistance, contact us directly at:
Forbo Flooring, Inc.
Attn: Product Support & Education Services / WARRANTY CLAIM
18 Maplewood Drive
Hazleton, Pennsylvania 18202
[e-mail]
570-459-0771
2. If you submit a claim to Forbo, it should include:
(a) your name and address, and both email and telephone contact information that Forbo can use to contact you about your claim,
(b) the location at which the floors were installed, the name of the company that sold you the flooring, the name of the installer, the date of
installation, and the size of the installation,
(c) photographs you have taken of the conditions, if any,
(d) the date on which you discovered the damage,
(e) a reasonable description of the type, extent, and location of the damage, and
(f) documentation of all pre-installation test results, if any.