Owner's Manual
Table Of Contents
EN-15
Appears when ambient
temperature is below
system operation
range.
System operation range
is 10°C to 40°C (50°F to
104°F). Repeat the test
after the meter and test
strip are in the above
temperature range.
Appears when ambient
temperature is above
system operation
range.
Problem with the
meter.
Repeat the test with a
new test strip. If the meter
still does not work, please
contact the customer
service for assistance.
Troubleshooting
1. If the meter does not display a message after inserting a test
strip:
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted. Replace the batteries
Test strip inserted upside
down or incompletely.
Insert the test strip with contact bars
end rst and facing up.
Defective meter or test
strips.
Please contact customer services.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Insucient blood sample. Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after
automatic switch-o (2
minutes after last user
action).
Repeat the test with a new test strip.
Apply sample only when ashing “
”
appears on the display.
Defective meter. Please contact customer services.
3. If the control solution testing result is out of range:
POSSIBLE CAUSE WHAT TO DO
Error in performing the
test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was
poorly shaken.
Shake the control solution vigorously
and repeat the test again.
Expired or contaminated
control solution.
Check the expiry date of the control
solution.
Control solution that is too
warm or too cold.
Control solution, meter, and test strips
should be at room temperature (20°C
to 25°C / 68°F to 77°F) before testing.
Defective test strip. Repeat the test with a new test strip.
Meter malfunction. Please contact customer services.