Symphony Plus™ 110 Series Ice and Water Dispensers 110CT425A/W, 110FB425A/W Operation and Service Manual After serial number K39863 Please visit https://www.follettice.com/technicaldocuments for the Operation and Service manual for your unit. 110CT425A/W Welcome to Follett 110CR425A/W 110CT425A/W 110CR425A/W 110FB425A/W 110FB425A/W Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support.
Contents Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the different model numbers.
Specifications Electrical §§ Freestanding and countertop models (110FB425A/W, 110CT425A/W) require a dedicated circuit. Total system Basic electrical: 115 V/60 Hz/1 phase 11.0A Max. circuit 20A §§ Dispensers and ice machines are supplied with 7-foot power cord with NEMA 5-15 hospital-grade plug. Connect to a dedicated 15A circuit. Electrical connection Circuits required 110FB425A/W Model cord & plug provided 115/60/1, 15A max. fuse size 110CT425A/W cord & plug provided 115/60/1, 15A max.
Installation Before you begin §§ All dispensers must be installed level in both directions to ensure proper operation. §§ All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter cut-out (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through back of dispenser, refer to back view drawings. Installing freestanding dispensers 1.
Fig. 1 – Rear connections, freestanding models power cord NEMA 5-15 access panel 3/4" MPT drain 12.25" (31.2 cm) 4.75" (11.9 cm) 3/8" FPT water inlet 3/8" FPT condenser inlet location (water-cooled only) 3/8" FPT condenser outlet location (water-cooled only) 4.5" (11.4 cm) 3.75" (9.3 cm) 2.75" (6.8 cm) 33.75" (85.8 cm) 31.5" (80 cm) 14" (35.7 cm) 12.38" (31.4 cm) 9.62" (24.4 cm) 3/4" MPT ice machine drain location 10. Remove top front cover by removing two screws at bottom corners of cover.
Installing countertop dispensers Fig. 2 CAUTION! UNDERSIDE VIEW OF DISPENSER 23.63" (60.0 cm) Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges. 1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser. 2.
Fig. 4 – Rear connections, countertop models CONDENSER INLET 3/8" NPT FEMALE WATER COOLED ONLY 8.22" (201 cm) 6.06" (15.5 cm) CONDENSER OUTLET 3/8" NPT FEMALE WATER COOLED ONLY POTABLE WATER INLET 3/8" NPT FEMALE DRAIN 3/4" NPT MALE 44.97" (114 cm) 41.97" (106 cm) 38.97" (99 cm) 35.91" (91 cm) ACCESS PANEL 1.34" (35 mm) 8.22" (20.8 cm) 12.25" (31 cm) 0.78" (20 mm) DRAIN 3/4" NPT MALE WATER INLET (INTERNAL) 3/8" NPT FEMALE 4. If power is to be supplied through counter cut-out, complete steps 6-9.
Installing top mount ice machines Models 110CT425A/W CAUTION! Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges. 1. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling forward. 2. Remove ice machine compartment top and side panels. 3. Remove ice machine hold-down bracket from front of ice machine compartment. 4.
VENT CLEANING 8. Connect molded drain tube to evaporator drain CUP pan, purge solenoid and rear drain fitting. RESERVOIR FILL SOLENOID EVAPORATOR ICE NOZZLE WATER SUPPLY 3/8" FPT, 45-90 F (7-32 C) 10-70 PSI (69-483 KPA) WATER RESERVOIR DRAIN PAN TO DRAIN CUP 9. Connect dispenser bin signal cable to two-pin receptacle on the ice machine electrical box ➊ and connect the three-pin receptacle to the ice machine electrical box ➋. 2 1 10.
User information How the dispenser works Follett’s 110 series automatic-load ice and water dispensers are equipped with Follett’s 425 lb (193 kg)/day ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. The ice is then pushed through a tube to the storage hopper.
Cleaning and sanitizing Follett ice machines and dispensers, and their associated cleaning and sanitizing procedures, are designed for use with potable water sources. The presence, or suspected presence, of infectious agents may call for additional measures, including the replacement of components and more comprehensive disinfection measures.
Semi-Annually (more often if conditions dictate) §§ A cleaning procedure should always include both the ice machine and dispenser. §§ Icemaking system can be cleaned in place. CAUTION! §§ Wear rubber gloves and safety goggles (or face shield) when handling SafeCLEAN Plus™ and IMS-III solutions. §§ Use only Follett approved cleaners. §§ It is a violation of Federal law to use the Nu-Calgon® IMS-III solution in a manner inconsistent with its labeling.
8. While ice machine is cleaning, clean dispenser as follows: a. Turn OFF dispenser power. b. Remove hopper lid. c. Remove knurled nuts from front of storage hopper. d. Remove stud assembly, baffle, wheel, and any remaining ice. e. Remove dispense chutes from splash panel. f. Submerse drain grille in SafeCLEAN Plus solution and allow to soak to remove any scale buildup. g.
[OPTIONAL] Finish cleaning – No-rinse sanitizing with Nu-Calgon IMS-III 10. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW WATER light to turn on. 11. Remove lid from cleaning cup and fill (about 1 quart) until sanitizing solution completely fills the reservoir. Place lid back on cup. Save remainder of sanitizing solution. 12.
Service Lever models The dispense wheelmotor is energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The ice machine is controlled through an unpowered contact closure bin thermostat circuit. When ice builds up around the bin thermostat, the contacts open, cutting the bin signal to the ice machine. SensorSAFE models SensorSAFE models provide “touchless” ice and water dispensing.
75 BLACK 74 GREEN 73 WHITE 72 BLACK CT ICE MACHINE POWER 96 BLACK 95 GREEN 94 WHITE 93 BLACK 38 BLACK 88 BLUE GROUND-GREEN 39 BLACK GROUND SCREW CT ICE MACHINE BIN SIGNAL (CONTACT CLOSURE) 97 WHITE 115/1/60-BLACK NEUTRAL-WHITE 98 BLACK 12 104 WHITE 1 2 3 4 TIMER 3 2 1 LEVER DISPENSERS CONTROL BOX 110 PURPLE BIN SIGNAL SWITCH 108 BLACK 4x4 POWER BOX 109 BLACK T-STAT 107 BLACK 96 BLACK 44 RED GROUND SCREW 104 WHITE 100 BLUE 101 BLACK RELAY 2 1 3 NC 6 4 NO 9 7 COM B A 111 WHITE 114 WHI
110CT425A/W, 110FB425A/W S 39 BLACK 38 BLACK 75 BLACK 74 GREEN 73 WHITE 72 BLACK GROUND SCREW CT ICE MACHINE POWER 97 WHITE 96 BLACK 95 GREEN 94 WHITE 93 BLACK 86 WHITE 87 WHITE NEUTRAL-WHITE GROUND-GREEN 98 BLACK 12 114 WHITE 104 WHITE BIN 110 PURPLE SIGNAL SWITCH CT ICE MACHINE BIN SIGNAL (CONTACT CLOSURE) T-STAT 107 BLACK 109 BLACK 1 2 3 4 104 WHITE 102 WHITE 100 BLACK 101 BLACK RELAY 2 1 3 NC 6 4 NO 9 7 COM B A 118 WHITE 114 WHITE 116 PURPLE 108 BLACK POWER GROUND SWITCH SCREW 11
Dispenser troubleshooting CAUTION! §§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment. Before calling for service 1. Check that no ice is in the dispenser bin area. 2. Check that congealed ice is not causing a jam. 3. Check that all switches and circuit breakers are on. 4. Check that all drains are clear. Lever model troubleshooting guide Problem Does not dispense ice. Indicators 1. Power switch off or faulty. 2.
SensorSAFE model troubleshooting guide SensorSAFE Board LED Status Problem Does not dispense ice and/or water. Dispenses ice and/or water continuously. Action PWR CLN ICE/ WTR Check LEDs on the SensorSAFE control board. OFF OFF OFF Check circuit breakers and power switch. Restore power or replace defective switch. ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation. Place cup under drop zone (in front of lens).
Disassembly and replacement instructions Dispense chute removal 1. Remove dispenser front cover. 2. Slide plastic dispense chute up and out to remove. Dispense wheel and drive bar removal 1. Remove all ice from storage area of dispenser. 2. Remove center thumbnut from dispense wheel. 3. Remove thumbnuts holding baffle inside bin and remove baffle. 4. Tilt rear of wheel up and lift off motor drive shaft. 5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not tighten. 6.
Ice transport tube replacement – Top mount units Models 110CT425A/W CAUTION! §§ Use only tubing supplied by Follett Corporation. 3 1 1.00" (2.54 cm) 2 Tighten clamp screw Ice transport tube replacement – Freestanding units Models 110FB425A/W 1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit). 2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin and pull down through dispenser chase. 3.
6. Slip supplied hose clamp on opposite end of new ice transport tube. Place end of tube in cup of hot water to soften and spread with pliers to ease assembly and prevent coupler edge from cutting inner wall of tube (Fig 7). Fig. 7 Hot Water 160 F (71 C) 7. Carefully push tube onto icemaker. Do not twist hose when securing to evaporator. Note: Only use tubing supplied by Follett Corporation. 8. Fasten tube on port with hose clamp, ensure that clamp is positioned on evaporator side of nozzle flange. 9.
Replacement parts Dispenser exterior 7 2 6 4 5 1 3 8 Reference 1 2 3 4 Not shown 5 Not shown 6 7 Not shown 8 Not shown Not shown Not shown Not shown Not shown Not shown Not shown Not shown Not shown Not shown Not shown Not shown 9 24 9 Description Cover, top front, CT, ice and water Cover, top front, FB, ice and water Cover, lower section, FB Cover, dispense chute Knurled screws, front cover Drain pan Grille, drain pan Lid, ice machine, 110, countertop (CT) Lid, secured, 110 freestanding (FB) Leg ki
Wheelmotor and drive system 3 8 7 5 4 6 7 2 7 1 1 Reference Description Part # 1 Wheelmotor, 120 V, 60 Hz 501861 2 Washer, thrust 501026 Not shown Fan blade, wheelmotor 501607 3 Drive shaft (includes key and stud) 501619 4 Chain, pitch 54, link 502691 5 Sprocket, drive shaft, 35T 502692 6 Sprocket, wheelmotor, 10T 501019 7 Bearing, drive shaft 501024 Not shown Connecting link, chain 500799 8 Key, drive shaft 500637 Parts 1-8 above Dispenser drive assembly 502020 11
Dispense chute and splash panel (models with lever dispensing) 15 3 14 1 4 11 16 8 12 9 6 10 13 7 5 2 Reference Description Part # 1 Tube, water station 502356 2 Cover, dispense chute 502681 3 Switch, dispense, ice, lever actuated (includes 501841) 501829 4 Switch, dispense, water, lever actuated (includes 501841) 502359 5 Lever, dispense 00976845 6 Chute, ice (with Agion antimicrobial product protection ) 01042787 7 Chute, water (with Agion) 01042795 8 Solenoid assembly,
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) 5 8 10 7 2 6 9 13 12 1 3 1 11 4 Reference Description Part # 1 Cover, dispense chute 2 Chute, ice (with Agion antimicrobial product protection ) ® 502681 1 01042787 3 Chute, water (with Agion) 01042795 4 Lens, sensor 502690 5 Splash panel (includes 2 of 502690) 01049162 Not shown Splash panel, SensorSAFE, ice only (includes 2 of 502690) 01049170 6 Solenoid assembly, water, 120V, 60Hz (includes sole
Electrical components 1 1 4 4 4 4 5 5 2 2 2 2 3 Reference Description Part # 1 Thermostat, bin level 500514 2 Switch, dispenser power 502209 2 Switch, ice machine bin signal 502209 3 Control board, SensorSAFE 502242 Not shown Clean switch, SensorSAFE 502359 Not shown Boot, clean switch 501841 4 5 Relay, bin signal contact closure and level fill 501369 Timer, level fill 501601 28 110CT425A/W, 110FB425A/W
Hopper components 16 18 12 15 5 3 9 14 17 2 13 7 8 11 5 3 4 2 4 7 10 9 2 Reference 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Not shown Description Baffle, ice Wheel, dispense (includes drive bar, rotating agitator, threaded bar & rod) Agitator, rotating Bracket, ice tube Screw Rod, threaded (includes knurled nut) Drive bar assembly (includes threaded rod and nut) Ice deflector/cap tube bracket (units with top mounted ice machine) Bracket, ice tube entry (units with top mounted ice mach
Ice transport tubing Reference Description Part # Not shown Ice transport tube (RIDE units) - 10 ft 502522 Not shown Ice transport tube (RIDE units) - 20 ft 502523 Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176 Not shown Ice transport tube assembly (50 FB units) 502328 Not shown Ice transport tube assembly (25 FB units) 502329 Not shown Ice transport tube assembly (top mount units) 01003532 Chilled water components 2 1 1 3 Reference Description
Dispenser plumbing connections TOP VIEW BOTTOM VIEW Reference Description Part # Not shown Valve, water shut-off 01035526 1 Drain tube assembly 01074285 2 Fitting, water inlet 01065275 3 Cup, cleaning 01065226 4 Drain pan 502705 5 Fitting, drain 00109728 Not shown Tee, water inlet, 1/4" 502923 Not shown Grille, drain pan 502706 110CT425A/W, 110FB425A/W 31
Solenoid dispense assembly 2 1 4 3 5 6 8 7 Reference # Description Part # 1 Solenoid, dispense 501830 2 Cotter pin 502040 3 Linkage, solenoid (includes 502054 grommet) 502039 4 Block, dispense gate 502042 5 Grommet 502054 6 Splash pan, gate assembly 502045 7 Shoulder screw and washer 502038 8 Spring, gate assembly 501824 — Gate assembly, 115V (includes reference numbers 1 through 8 above) 502043 32 110CT425A/W, 110FB425A/W
Water treatment accessories for Symphony Plus ice and water dispensers Reference # Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine 00130229 Not shown Follett FL4S primary replacement cartridge 00130245 Not shown Water filter cartridge – primary, carton of 6 00954297 Not shown Eve
110CT425A/W, 110FB425A/W
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Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support. Please review the installation instructions thoroughly. It is important that the installation be performed to factory specifications so your equipment operates at its maximum efficiency.
