25 and 50 Series Ice and Water Dispensers Order parts online www.follettice.com Installation, Operation and Service Manual 25CT400A/W 50CT400A/W (shown with SensorSAFE™ accessory) 25CR400A/W 50CR400A/W 25HT400A/W 50HT400A/W (shown with SensorSAFE accessory) 25HR400A/W 50HR400A/W 25FB400A/W 50FB400A/W (shown with SensorSAFE accessory) Following installation, please forward this manual to the appropriate operations person.
Table of contents Before you begin ................................................................................................................................................................3 Specifications ....................................................................................................................................................................4 Field wiring .........................................................................................................................
Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation.
Specifications Electrical 1. Models with RIDE ice machines (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W) Basic electrical: 115 V/60 Hz/1 phase 2. Max. fuse 20A Dispenser 4.0A Max. fuse 20A Freestanding models and models with integral ice machines (25FB400A/W, 50FB400A/W, 25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W) Basic electrical: 115V/60Hz/1 phase 3. Ice machine 11.0A Total system 14.0A Max.
Field wiring for countertop and wall mount dispensers with RIDE technology ice machines ! All field wiring must be installed in accordance with NEC and local electrical codes. Field wiring diagram is intended only to aid electrician or technician in understanding how equipment works. Model Electrical connection Circuits required 25FB400A/W, 50FB400A/W cord & plug provided 115/60/1, 20A max.
Field Wiring diagrams (For installations requiring hard-wiring equipment) Freestanding dispensers, countertop and wall mount dispensers with integral ice machines IMPORTANT Electric Power Source FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH NEC AND LOCAL ELECTRICAL CODES. GND B W X GRN DISPENSER JUNCTION BOX LEGEND Standard electrical - 115V, 1 Ph, 60 Hz, max.
Installation procedure Before you begin • All dispensers must be installed level in both directions to ensure proper operation • Required ventilation and recommended service clearances: • Countertop and wall mount models with RIDE ice machine (25CR400A/W, 25HR400A/W, 50CR400A/W, 50HR400A/W) — none. 12" (305 mm) at top recommended for service • Countertop and wall mount models with integral ice machine (25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W) — 6" (153 mm) at top.
Fig. 1 – Rear connections, freestanding models access panel (B) 3/4" FPT drain power cord .8" (20mm) (A) 3/8" FPT water inlet (D) 3/8" FPT condenser inlet location (water-cooled only) (E) 3/8" FPT condenser outlet location (water-cooled only) 10.5" (267mm) 31.5" (800mm) (C) 3/4" MPT icemaker drain location (water-cooled only) 6.75" (171mm) 15.125" (384mm) 10.25" (259mm) 3.125" (79mm) 3.
Installing countertop dispensers ! Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges. 1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser. Fig. 2 – Counter cut-out, all models 2. Drill four 3/8" (5 mm) holes in counter (Fig. 2) to anchor dispenser to counter. .
5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear of dispenser, proceed to step 10. 6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser. 7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box. 8.
Installing wall mount dispensers ! Wall and fasteners must be of sufficient strength to carry weight of unit. Hardware for this is not included. 1. Install supplied wall bracket with six 3/8" diameter fasteners as shown in Fig. 7. Note: Three holes are available at each fastening site to allow capture of studs/support within wall. Steps 2 - 3 are required for models with integral ice machine only (25HT400A/W and 50HT400A/W). 2.
8. Remove utility knock-out (Fig.4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers using remote ice machines, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser. 9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to 3/8" FPT fitting on utility flange at bottom of dispenser (Fig. 3G). 10. Connect and run a dedicated drain line from 3/4" drain tube to wall or floor drain. An air break should be provided.
Installing RIDE ice machines Models 25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W ! See Ice machine Installation Manual (form #208600) for critical installation instructions for RIDE ice machines. Failure to comply with these instructions will result in poor performance and void warranty. 1. Install RIDE ice machine following instructions in ice machine manual. 2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out (Fig. 5G) or through counter opening to ice machine.
Installing top mount ice machines Models 25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W ! Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges. 1. On dispensers equipped with top-mounted, water-cooled ice machines, feed condenser supply and drain lines from back through utility knock-out (Fig. 4F) or through counter, as appropriate. Connect condenser supply line to inlet fitting (Fig.
Fig. 11 – Ice transport tube and ice level control stat mounting units with top-mounted ice machines ice level control stat .75" (19mm) Hand bend cap tube end to approx. 45 as shown 45 User information How the dispenser works Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day ice machine located in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the bin section of the dispenser.
Cleaning/descaling and sanitizing Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate. Cleaning of the condenser can usually be performed by facility personnel.
CAUTION! § § § § Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures. Use only Follett approved cleaners. It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling. Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser. Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8 L) 120 F (49 C) water and 7 oz. (198 g) (one 7 oz.
Service information Wiring diagrams How unit works — lever models The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The ice machine receives the bin signal through the power switch, the normally closed bin thermostat and the ice machine switch. When the bin level thermostat is calling for ice, a 115v bin signal is applied to the bin signal terminals on the ice machine circuit board.
How unit works — SensorSAFE models SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reflects off the container and is detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.
Dispenser troubleshooting ! Disconnect power to dispenser and ice machine before putting hands or arms in storage area, or attempting any repair or service to equipment. Before calling for service: • Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on • Check that congealed cubes are not causing a jam • Check that all drains are clear Symptom 1. Does not dispense ice a. b. c. d. e.
Problem: Does not dispense ice or water Action PWR Check LEDs on control board Place cup under drop zone LED Status CLN ICE/WTR Solution OFF OFF OFF Check circuit breakers and power switch; restore power or replace defective switch ON ON OFF Depress clean switch located under left side of front cover to return board to normal operation ON OFF OFF Troubleshoot appropriate lens/sensor and replace if required (see Lens/Sensor Troubleshooting below) ON OFF ON Verify power on appropriate outpu
Disassembly and replacement instructions Dispense chute removal 1. Remove dispenser front cover. 2. Slide plastic dispense chute cover up and out to remove. 3. Pull out four white plastic fasteners and remove dispense chute. Dispense wheel removal and installation Note: Models with top mount ice machines require removal of ice machine before removing wheel. 1. Remove all ice from storage area of dispenser. 2. Remove center thumbnut from dispense wheel. 3.
Ice transport tube replacement Models 25FB400A/W, 50FB400A/W, 25CR400A/W, 50CR400A/W Correct installation of ice transport tube is critical to RIDE ice machine performance. Replacement ice transport tubes for RIDE ice machines must be insulated and run continuously from ice machine to dispenser with no dips or bends with a radius of less than 6" (153 mm). ! 1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit). 2.
Thermostat locations Thermostat locations – 25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W ice deflector bracket assembly rubber grommet ice level control stat ice level control stat bin thermostat control box assembly hopper assembly control box assembly ice level control stat .75" (20mm) Hand bend cap tube end to approx.
Parts Dispenser exterior 7 6 2 2 4 9 3 1 10 5 8 Reference Description Part # 1 Cover, top front, 25 CT & HT units 502679 1 Cover, top front, 50 CT & HT units 502680 2 Cover, top front, 25 CR, HR & FB 502677 2 Cover, top front, 50 CR, HR & FB 502678 3 Cover, lower section, stainless, 25/50 FB 502694 4 Cover, dispense chute 502681 Not shown Knurled screws, front cover 501100 5 Drain pan 502682 Not shown Grille, drain pan 502683 6 Lid, ice machine, 25/50CT and HT 502688 7
Dispense chute and splash panel areas (lever models) — Serial Number E08194 and above 4 15 2 12 6 1 8 10 13 5 3 9 7 11 14 Reference Description Part # 1 Fastener, 10-32 x 3/8" stainless steel 00982421 2 Tube, water station 502356 3 Cover, dispense chute 502681 4 Switch, dispense, lever actuated (includes 501841) 502359 5 Bracket, lever and water solenoid 01039635 6 Bracket, lever 00958793 7 Lever, dispense 00976845 Agion® protection1) 01041201 8 Chute, ice (with 9 Chu
Dispense chute and splash panel areas (lever models) — Serial Numbers below E08193 7 4 2 13 10 8 14 12 11 1 6 5 3 15 9 16 Reference Description Part # 1 Fastener, dispense chute bracket 502057 2 Tube, water station 502356 3 Cover, dispense chute 502681 4 Switch, dispense, ice, lever actuated (includes 501841) 502359 5 Switch, dispense, water, lever actuated (includes 501841) 502359 6 Bracket, chute (includes fasteners 502057) 502247 7 Lever, dispense 502358 8 Chute and f
Dispense chute and splash panel areas (SensorSAFE) — Serial Number E08194 and above 8 5 7 9 10 2 6 1 11 12 13 3 4 Reference Description Part # 1 Cover, dispense chute 502681 2 Chute, ice (with Agion® antimicrobial product protection1) 01041201 3 Chute, water (with Agion) 01042266 Agion® protection1), 01040005 Not shown Chute, ice (with Not shown Chute, water (with Agion), wall hung 00984898 4 Lens, sensor 502690 5 Splash panel, SensorSAFE dispense 01049147 Not shown Splas
Dispense chute and splash panel areas (SensorSAFE) — Serial Numbers below E08193 10 12 8 3 15 13 11 9 1 14 7 2 5 4 6 Reference Description Part # 1 Fastener, dispense chute bracket 502057 2 Cover, dispense chute (includes labels) 502681 3 Chute and funnel, ice 502689 4 Chute, water 502249 Not shown Chute and funnel, ice, wall mount, no drain pan 00129908 Not shown Chute, water, wall hung, no drain pan 00129155 5 Bracket, chute (includes fasteners 502057) 502247 6 Lens, sens
Electrical box (front view) – SensorSAFE models 1 Reference Description Part # 1 Thermostat, bin level 500514 2 Switch, dispenser power 502209 2 Switch, ice machine bin signal 502209 3 Control board, SensorSAFE 502242 Not shown Clean switch, SensorSAFE 502359 Not shown Boot, clean switch 501841 3 2 2 Wheel motor and drive system 3 8 7 5 4 3 2 6 7 1 1 Reference Description Part # 1 Wheel motor, 120V, 60Hz 501861 2 Washer, thrust 501026 Not shown Fan blade, wheel motor
Hopper components Top view – all top mounted units Top view – freestanding and RIDE units 6 2 16 13 15 18 1 17 12 14 4 6 8 1 2 Ice tube bracket – side view – freestanding & RIDE units 5 4 Ice tube bracket – side view – all top mounted units 9 10 8 Reference Description Part # 1 Baffle, ice 501608 2 Wheel, dispense (includes 501612) 502821 4 Bracket, ice tube 502712 6 Rod, threaded (includes knurled nut) 501612 8 Ice deflector/cap tube bracket (units with top mounted ice mac
Ice transport tubing Reference Description Part # Not shown Ice transport tube (RIDE units) - 10 ft 502522 Not shown Ice transport tube (RIDE units) - 20 ft 502523 Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176 Not shown Ice transport tube assembly (50 FB units) 502328 Not shown Ice transport tube assembly (25 FB units) 502329 Not shown Ice transport tube assembly (top mount units) 502697 Chilled water components 1 2 3 4 5 Reference Descriptio
Countertop dispenser plumbing connections Mounting plate fittings 1 2 3 7 4 6 5 Reference Description Part # 1 Strainer 00136663 2 Valve, water shut-off 502222 3 Drain tube assembly 502685 4 Fitting, water inlet with mounting plate 502100 5 Drain pan 502682 6 Elbow 502718 7 Tee, water inlet 502433 1 Bulkhead fittings 2 3 7 4 6 5 Reference Description Part # 1 Strainer 00136663 2 Valve, water shut-off 502222 3 Drain tube assembly 502685 4 Fitting, water inlet 00
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 35
SensorSAFE and Symphony are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in US. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.
