Operation Manual
60 | P a g e
o Make sure you Login with the same information (e-mail &
password) that was used to pair with this FOBO MAX.
o Upon connection you should see a clear signal bar graphics to the
right of the FOBO MAX icon.
o You could also go to “Setting” screen and shake the FOBO MAX.
You should see the FOBO MAX icon wiggle for a few seconds to
show that it is connected to your smart phone.
o Make sure to change the battery immediately after you receive a low
battery alert. FOBO MAX might not function properly of battery
level is too low. The CR2450 coin cell battery could last up to one
year; depending on usage the battery life may be much lesser than
one year.
Unable to see all paired FOBO MAXs after sign out and login again
o Note that FOBO MAX pairing information is tied to your login
account using your e-mail address.
o Make sure you login using the correct e-mail address that was used
to pair your FOBO MAXs.
o Make sure you did not save your FOBO MAX settings and Logout
when there is no internet connection. This might cause failure to
synchronize your FOBO MAX information with FOBO cloud server
thus disrupting your Login account database.
PromptME did not alert when FOBO MAX in vicinity
o Try again with FOBO Tag app in the foreground when you want to
detect an in-coming FOBO MAX. Due to power saving protocol in
your smart phone operating system, there may be some delay in
detecting a FOBO MAX signal if the app is put to the background.
o Ensure PromptME feature is activated and your smart phone must be
disconnected from the FOBO MAX for more than 20 seconds.
o Ensure the FOBO MAX is not placed in a metal casing, metal bag or
immersed in liquid which can seriously attenuate signals coming out
from FOBO MAX.
Vehicle Profile did not alert me to take picture when I moved away from
my vehicle
o FOBO MAX will detect movement before alerting user to take
picture of the parking bay. This is to ensure user does not get
unnecessary alert when user get into the car momentarily without
moving the vehicle to another location.
o There will be no alert if the vehicle is parked in SafeZone.
SOS.ME does not work. Helper could not receive SOS alert.
o Check if the Helper that you added has accepted your request to add
him/her as your Helper. The status should display “Accepted” in
green text.