Operation Manual

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13 Trouble Shooting Guide
 Could not sign up a new FOBO account (did not receive authentication e-
mail)
o Check the e-mail address entry is typed correctly
o Check the Spam mailbox, in case the e-mail was filtered by the e-
mail server
o Check the smart phone is connected to WIFI/GSM and able to
receive e-mail
 Could not sign up a new FOBO account (received authentication e-mail)
o Make sure to click on the “Activation” link of the latest e-mail, in
case there are multiple authentication e-mails
o You should be directed to web page that clearly displayed “Tag is
activated”.
 Unable to Login after signing up to FOBO app
o Make sure your e-mail address and password is typed correctly
o A verification mail will be sent to your e-mail address
o Follow the instruction in the mail to activate your account before you
can Login
o Check if internet connection is available on your smart phone
 Unable to pair FOBO MAX
o Launch FOBO Tag app
o Select “+” in HOME screen
o Make sure you aim the camera to back of FOBO MAX with QR
Code. You should be able to see the QR Code in the camera screen
on your smart phone. Shift the phone a bit to auto-focus the QR code
on the camera screen.
o Make sure your smart phone has Bluetooth 4.0 (Smart Ready)
capability. NOTE: BLUETOOTH 2.0 OR 3.0 WILL NOT
WORK WITH THIS DEVICE.
o Please check if the FOBO MAX has been paired before to another
Login account. You’ll need to “Release” the FOBO MAX from the
Login account that it is paired to, before using on your account. The
FOBO MAX is designed to pair with one Login account only to
protect your privacy.
o Try to reset the Bluetooth manager of your smart phone (for iOS:
Settings-> Bluetooth-> OFF->ON). At times the Bluetooth manager
may be disrupted which may require manual reset.
 Unable to connect FOBO MAX after pairing
o Make sure there is nothing blocking the RF signal between FOBO
MAX and your smart phone.