Version 1.0.0 Aug. 2020 Flyingvoice Network Technology Co., Ltd.
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-- Reorient or relocate the receiving antenna. -- Increase the separation between the equipment and receiver. -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -- Consult the dealer or an experienced radio/TV technician for help. Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate this equipment.
GNU GPL INFORMATION Flyingvoice phone firmware contains third-party software under the GNU General Public License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Flyingvoice products can be downloaded online: http://www.flyingvoice.com/soft_GPL.
Table of Contents Table of Contents About This Guide ................................................................................................................... Getting Started with Your Phone ........................................................................................... Hardware Overview ........................................................................................................ FIP15G Hardware ...............................................................................
Table of Contents Ending Calls.................................................................................................................... Muting/Unmuting Audio .................................................................................................. Holding and Resuming Calls .......................................................................................... Holding a Call ..........................................................................................................
Table of Contents Saving a History Record to Blacklist ....................................................................... Deleting History Records ........................................................................................ Customizing Your Phone ....................................................................................................... Changing the Administrator Password ...........................................................................
About This Guide About This Guide Thank you for choosing Flyingvoice FIP15G IP phone, which delivers the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network. Meanwhile, it features a compact appearance, robust performance and cost efficiency for daily desktop voice communications. This guide provides everything you need to quickly use your new phone.
Getting Started with Your Phone Getting Started with Your Phone This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance. Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Topics FIP15G Hardware Power LED Indicator Line Key LED FIP15G Hardware Flyingvoice Network Technology Co., Ltd.
Getting Started with Your Phone NO. Item Description Handset to pick up and answer call 1 Handset 2 Phone Screen 3 Mute Key 4 Headset Key 5 Volume Key Adjusts the volume of the handset, headset, and speaker Speakerphone Toggles and indicates the hands-free (speakerphone) mode.
Getting Started with Your Phone Line Key LED The line key LED indicators are associated with the status of phone lines and features. Line key LED (associated with the phone line) LED Status Description Solid green The line is seized Fast-flashing red The line receives an incoming call Red The line is in conversation Off The line is inactive Screen and Icons The user screens and icon indicators can help you navigate and understand the important information on the phone's status.
Getting Started with Your Phone Calls Screen All of your active and held calls are displayed on the calls screen. You can press up or down navigation key to switch among calls. Check with your system administrator to find out if this feature is available on the phone. When there is an active call and a held call, the calls screen is shown below: You can press Menu, then press Status to view the Network and Phone status.
Getting Started with Your Phone Voice Mail Call Forward Call is on hold Recording Wi-Fi connected Wi-Fi connection failed Line Key Icons Icons on the line key that vary by phone models.
Getting Started with Your Phone Calling Entering Characters You can use the keypad keys on your phone to enter or update field information. The following table describes how to enter different characters using the keypad keys. Task Switch input modes Action Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes. Select ABC, abc, 2aB mode. press the keys labeled with letters until your desired letter appears.
Call Features Call Features You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features.
Call Features Note Your system administrator can enable the live dial-pad feature, which enables your phone to automatically dial out the phone number after some time without selecting Send. Placing Multiple Calls When you are in a call, you can hold your current call and place a new call. Procedure 1. Press Hold to place the original call on hold. 2. Press NewCall, enter the desired number or select a contact. 3. Select Send. Note Only one call is active at any time, and other calls are on hold.
Call Features Answering a Call When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can choose to answer the incoming call. Procedure 1. Do one of the following: ⚫ Pick up the handset. ⚫ Press the Speakerphone key . ⚫ Press the HEADSET key. ⚫ Press Answer. The call is answered in the speakerphone (hands-free) mode by default. Answering a Call When in a Call You can answer a call when there is already an active call on your phone.
Call Features 2. Enable the Auto Answer. 3. Select OK. Switching Among the Handset, Speakerphone and Headset Modes You can select the desired mode before placing a call or can alternate among Speakerphone, headset, and handset modes during a call. When using the headset, the LED indicator glows green. Procedure 1. During the call, pick up the handset, press the Speakerphone key , or press the HEADSET key.
Call Features The DND icon appears in the status bar. Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle. Deactivating DND You can deactivate DND when you are ready to resume receiving calls again. Procedure 1. Navigate to Menu > Features > DND. 2. Select Disable from the DND Status field. 3. Select OK. The DND icon disappears from the status bar. Tip: To deactivate DND quickly, press the DND soft key when the phone is idle.
Call Features The phone ignores engaged audio devices (handset or headset) and plays beep in the Speakerphone (hands-free) mode by default. Resuming a Held Call You can view and resume a held call on the phone. Procedure Press Resume. If multiple calls are placed on hold, select the desired call first. Note When you have multiple calls on the phone and the current call is active, you can select Swap to swap to the held call.
Call Features 6. Select OK. The call forward icon appears in the status bar. Deactivating Call Forward You can deactivate call forward when you no longer want to forward your calls. Procedure 1. Navigate to Menu > Features > Call Forward. 2. Select the desired forwarding type and select Disable from the corresponding field. 3. Select OK. Diverting Calls to a Contact You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward. Procedure 1.
Call Features Your system administrator can also set your phone to perform attended transfer when using a Transfer key. Performing an Attended Transfer You can transfer a call to another contact after consulting with her/him. Procedure 1. Press Transfer (Trans) during a call. 2. Do one of the following: ⚫ Enter the number or select a contact from the placed call list you want to transfer to. ⚫ Press Directory (Dir). Select the desired contact from the Directory list. 3.
Call Features you resume the held conference call. Procedure 1. Press Hold to place the conference on hold. 2. Press Resume to resume the held conference call. Splitting a Conference Call You can split the conference call into individual calls. After the split, the conference call ends, and other parties are on hold. Press Resume to resume one of the held call or hang up. Procedure 1. Select Split. 2. Press the navigation key up or down to select a held call. 3. Press Resume.
Advanced Call Features Advanced Call Features You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features. Voice Mail Voice Mail feature allows you to leave voice messages for someone or listen to your voice mail messages on your IP phones. This feature is set up on the server-side and not all servers support this feature.
Advanced Call Features Directory The phone provides several types of phone directories, which can be customized by your system administrator. Topics Local Contacts Blacklist Local Contacts You can store up to 2000 contacts in your local directory, you can search, add, edit and delete a contact.
Advanced Call Features Deleting Contact Groups When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All Contacts list. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Highlight the desired group. 3. Select Option > Delete. The phone prompts you whether to delete the group. 4. Select OK. Managing the Local Directory Contacts You can manage the Local Directory contacts when the phone is idle.
Advanced Call Features Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Detail. 4. Edit the contact information. 5. Select Save. Deleting a Contact You can delete any contact from the Local Directory. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3.
Advanced Call Features Blacklist Incoming calls from the Blacklist are rejected automatically. Topics Adding a Blacklist Contact Viewing Blacklist Contacts Editing a Blacklist Contact Deleting Blacklist Contacts Moving a Blacklist Contact to the Local Directory Adding a Blacklist Contact You can add a blacklist contact on the phone to prevent someone from calling you. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Select Add. 3. Enter the blacklist contact’s information. 4. Select Save.
Advanced Call Features 1. Navigate to Menu > Directory > Blacklist. 2. Highlight the desired blacklist contact. 3. Select Delete. The phone prompts you Delete selected item. 4. Select OK. Deleting All Blacklist Contacts You can delete all contacts from the Blacklist when you are ready to answer calls from them again. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Highlight the desired blacklist contact, select Delete All. The phone prompts you whether to delete all contacts. 3. Select OK.
Advanced Call Features Saving a History Record to Local Directory To identify someone's call the next time, you can save a history record to the Local Directory. Procedure 1. Select History. 2. Select the desired list. 3. Highlight the desired entry, and select Add to Contacts. 4. Edit the contact information. 5. Select OK. Saving a History Record to Blacklist You can prevent someone from calling you again by saving a history record to Blacklist. Procedure 1. Select History. 2. Select the desired list. 3.
Customizing Your Phone Customizing Your Phone You can make your phone more personalized by customizing various settings. Topics Changing the Administrator Password Changing the Backlight and Time Changing the Language Time & Date Audio Settings Wireless Network Changing the Administrator Password By default, you require an administrator password to access the Advanced/Advanced Settings menu. The default password is “admin”. For security reasons, you should change the default password as soon as possible.
Customizing Your Phone Changing the Language Your phone supports several languages that you can choose to use on the phone. Contact your system administrator to find out exactly which languages are supported on your phone. Procedure 1. Navigate to Menu > Basic > Language. 2. Select the desired language. 3. Select OK. The phone language is changed to the selected one. Time & Date You can set the time and date manually. The time and date formats are also variable.
Customizing Your Phone Adjusting the Volume You can adjust the volume of the ringer, media, and the audio during a call. Procedure 1. Press the Volume key to adjust the volume. Setting the Ring Tone You can set distinctive ring tones for groups or contacts in your Local Directory so that you can identify the caller when your phone rings. The ring tones are used according to this priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring tone.
Customizing Your Phone 4. Select the desired ring tone from the Ring Type field. 5. Select Save. Wireless Network You can connect the phones to a wireless network if Wi-Fi is available within the area. For more information, contact your system administrator.
Customizing Your Phone Procedure 1. Navigate to Menu > Basic > Wi-Fi > Available Network(s) 2. Highlight the desired network to view the detailed wireless network information. If the phone is connected to a wireless network successfully, you can also navigate to Menu > Basic> Wi-Fi > Wi-Fi Status to view the connected wireless network information. Disconnecting the Wireless Network Connection When you no longer want to connect to the current wireless network, you can disconnect it. Procedure 1.
Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks your system administrator may ask you to perform. Topics Rebooting Your Phone Resetting to Factory Settings Rebooting Your Phone The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to reboot your phone. Procedure 1. Navigate to Menu > Basic > Reboot.
