Datasheet
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Buy Gold. Make your investment count.
Protect your investment and minimize business downtime
with Gold Membership
Gold Membership is much more than just a repair
warranty. It is a comprehensive maintenance and
support program that offers expanded coverage for
Fluke Networks’ products and accessories. It provides a
premium level of support to minimize business down-
time and ensure a high return on your investment.
3-Year Gold Membership provides a 10% discount off
current Gold pricing along with 3-year price protec-
tion. On average customers can save up to 19%
over 3-years by taking advantage of the 3-year
Gold Membership option. Gold Membership is available
for most Fluke Networks products in 1-year or
3-year (save 10% with 3-year) contracts.
What’s included with Gold Membership?
Benefits Gold Membership Non-Gold Member
Live technical support with exclusive phone numbers
3
FREE Repair with “first on bench” turnaround service
3
Loaner Equipment Service*
3
FREE Accessory Replacements**
3
Free Annual Calibration***
3
Lifetime Buyback Guarantee
3
Member Only Promotions
3
Access to technical support Web, Email and Phone Web and Email
Response time from Technical Support <2 Hours <24 Hours
Customer Support—Phone and Email 24x7x365 7am-5pm (Pacific Time)
Primary Case Handling Technical Support Engineer Customer Service Agent
*Available in certain geographies
**Applies to accessories included in the original product bundle
***Calibration applicable to DSX, DTX, Optifiber and Certifiber products
Gold Membership Privileges
Technical support
Unlimited 24/7 technical expertise with local language support. Gold members are provided with direct members-only priority
phone numbers to our world-class Technical Assistance Centers (TAC).
Repair
Unlimited, no-hassle, no-charge PRIORITY repair services including labor, parts and shipping.
Loaner unit
A loaner unit or replacement unit can be provided during repair, available the next business day for ZERO downtime.
Accessories
Free replacement of any failed accessory that was included in the box with the main unit at the time of delivery.
Calibration
One annual precision calibration and factory refresh per annual contract period. In addition, all accessories are inspected and
replaced if faulty.
Upgrades/Updates
Valuable software and firmware upgrades for your unit during the year giving you the latest functionality, improving technical
efficiency and troubleshooting.
Lifetime BuyBack Guarantee
Get cash back when you decide to upgrade to a new tester—100% within 30 days, 60% within 1 year, and 15% after a year for
the life of your tester. More information at www.flukenetworks.com/GoldBuyBack.
Discounts & Members-Only Promotions
Special discounts are offered to Gold customers on new products, enhancements and used demo equipment.
Easy Access to Gold Entitlements
Upon purchase, your company will receive a unique Gold Membership Number and PIN for secure access to your online Gold
account.
To see a list of supported countries and full terms and conditions, go to www.flukenetworks.com/gold.
Contact your local Fluke Networks representative and order your Gold Membership today!
www.flukenetworks.com/gold
Gold Support
Gold Support
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