Information

Terms and conditions
1. To receive the best service, all instruments
covered by a Priority Gold CarePlan must
be registered at www.fluke.com/gcpreg;
you must also obtain an RMA (return mate-
rial authorization) number before sending
your covered instrument in for calibration or
repair. Contact your local Fluke Calibration
sales representative if you need assistance.
If a covered Priority Gold CarePlan instru-
ment received at our labs is not registered
on our web site, or does not have an RMA
number, you may experience a service delay
until we can confirm your Gold CarePlan
status.
2. Calibration turnaround time is product-spe-
cific and may vary by products.
3. In-house turnaround time is not available
in all countries; contact your local Fluke
Calibration representative for details.
4. Priority shipping times vary by country.
Return freight and customs for international
shipments are the customer’s responsibility.
5. PCN (product change notice) updates con-
cern operations and specifications important
to maintaining proper product operation.
Only level 1 and level 2 PCN changes are
installed under a Priority Gold CarePlan.
6. Repairs are not covered under these plans
for the first 60 days from the CarePlan pur-
chase date on one- and two-year plans.
Three-, four-, and five-year plans are cov-
ered for repair from the day of CarePlan
purchase. Calibrations associated with these
plans may be used at any time after com-
pleting your CarePlan registration online at
www.fluke.com/gcpreg.
a. If your covered instrument requires
repair within these time periods, you
will receive a 15 % courtesy discount
from our standard repair and calibration
rates for these services. You may apply
your plan’s calibration to a non-covered
repair. A separate purchase order or other
billing authorization will be required for
these out-of-plan services.
7. Instruments showing signs of failure due to
physical abuse, improper operation or appli-
cation do not qualify for free repair and will
be repaired at standard repair rates minus a
15 % discount.
8. Our lab managers will review your older
instrument for serviceability through a pre-
arranged inspection for a nominal inspec-
tion fee. If we determine that your unit is
not suitable for this plan, you will be offered
alternatives for the care of your unit.
9. Not all calibrations are available for all
products or in all countries.
10. The type of annual calibration offered is
product-specific. ISO 17025 accredited cali-
bration will be offered if the option exists.
If not, Z540 or factory calibration will be
offered. If calibration type is specified as
STD in the contract name, Z540 will be pro-
vided.
11. When we return your instrument to you
after calibration or repair services, we will
ship via priority-air if the product weighs
less than 150 pounds. If it weighs over 150
pounds, we will ship via priority-ground.
2 Fluke Calibration Priority Gold CarePlan
Fluke Calibration
PO Box 9090,
Everett, WA 98206 U.S.A.
Fluke Europe B.V.
PO Box 1186, 5602 BD
Eindhoven, The Netherlands
Web access: http://www.flukecal.eu
For more information call:
In the U.S.A. [phone] or Fax [phone]
In Europe/M-East/Africa [phone] or Fax [phone]
In Canada (800)-36-FLUKE or Fax [phone]
From other countries [phone] or Fax [phone]
Web access: http://www.flukecal.com
©2014, 2017 Fluke Calibration. Specifications subject to change without notice.
Printed in U.S.A. 2/2017 6003348c-en
Modification of this document is not permitted without written permission
from Fluke Calibration.
Fluke Calibration. Precision, performance, confidence.
™
Electrical RF Temperature Humidity Pressure SoftwareFlow