Full Product Manual

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24
TROUBLESHOOTING GUIDE
Guide de dépannage
Condition Possible Cause Solution
Water doesn’t flow
from the faucet when
activated by infrared
sensor and/or hand
spray is pulled down.
Connections my not
be properly made.
Use the instruction document to verify
all connections were properly made.
This will ensure water will flow correctly
inside the faucet.
Water shut off valves
are not open.
Verify the water shut off valves are
open. This will ensure the faucet is
supplied with water.
Faucet handle
is closed.
Open the handle fully. Handle must be
in the open position for the water to
flow when sensors are active. If water
flows when the handle is closed, the
manual override is opened. Turn the
knob on the control box clockwise until
completely closed.
Batteries have been
depleted or are
installed incorrectly.
Verify the batteries are charged/good
and in the correct +/- polarity. Change or
reorient batteries if needed.
Sensor is not clean or
doesn’t have a
clear vision.
Make sure the sensor is clean (even water
might block its vision). Wave hand in front
of infrared sensor within a distance of
2.5” (6cm) and pull the handspray (The
distance of 2.5” (6cm) will be shorter if
people wave with a darker hand or darker
objects. The darker the object, the shorter
the sensor will reach). Check for water flow.
Filter is blocked. Open the override to see if water will flow
in manual mode. If no water flows, close
the water feed to the faucet. Disconnect
the top water feed to the control box
and verify the filter is clean. Close manual
override and try the sensors again.
Sensor is not
working properly.
Wave hand in front of infrared sensor again
within a distance of 2.5” (6cm), to see if
the sensor eye flashes a red light. If the
sensor does not flash a red light, replace
the faucet body. If the sensor flashes a red
light but you do not hear a clicking sound
coming from the control box, replace the
control box.
Condition Possible Cause Solution
Water doesn’t
flow when the
handspray is pulled
down. (Water flows
only when faucet
is activated with
infrared sensor).
Faucet handspray
feature needs to reset.
Make sure the handle is in the open
position and the sensor is clean (even
water might block its vision). Wave your
hand in front of infrared sensor once at
a distance of 2.5” (6cm) making sure not
to wave back and fourth (activating and
immediately deactivating the sensor). If no
water flows, replace the faucet body.
Water doesn’t
flow when faucet
is activated with
infrared sensor.
(Water only flows
when the handspray
is pulled down).
Faucet Handspray
feature needs to reset.
Make sure the handle is in the open
position and the sensor is clean (even
water might block its vision). Wave your
hand in front of infrared sensor once at
a distance of 2.5” (6cm) making sure not
to wave back and fourth (activating and
immediately deactivating the sensor). If no
water flows, replace the faucet body.
Water drips from
the faucet.
Water dripping occurs
when the handle is in
the OPEN position.
Manual override might be slightly open.
Close the manual override on the control
box by turning the knob clockwise until
completely closed.
Water dripping occurs
when the handle is in
the CLOSE position.
Change the faucet cartridge.
Water flow is
diminished
Faucet handle is not
open fully. Filters may
have debris.
Open the handle fully and test the flow.
If the water flow is still diminished, clean
the filter found in the top part of the black
control box and clean the aerator and
nipples on the faucet head.
Water flow doesn’t
automatically stop
after 3 minutes.
Manual override might
be slightly open.
Verify if manual override on the control
box is closed (turn the knob clockwise until
completely closed). If it’s open, close it and
do the test again. If the manual override is
already closed, wave your hand in front of
the infrared sensor to activate the water
flow and repeat the movement to stop the
water flow.