Warranty Information

WARRANTY
INFORMATION GUIDE
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WARRANTY EXCLUSIONS:
• None of our installers, retailers, distributors or employees has authority to alter the obligations,
limitations, disclaimers or exclusions under any of our warranties.
• We exclude and will not be liable for or pay incidental, consequential or special damages under our
warranties. By this we mean any loss, expense, or damage other than to the flooring itself that may
result from a defect in the flooring. Our limited warranties constitute the only express warranties for the
product purchased.
• To the extent permitted by law and for all non-consumer product, all warranties other than our limited
warranties, express or implied, including any warranty of merchantability or fitness for a particular
purpose, are disclaimed. If any implied warranty arises under state law, any and all implied warranties
(including any warranty of merchantability and fitness for a particular purpose) are limited in duration to
the duration of this written warranty, to the extent allowed by law.
• Some jurisdictions do not allow exclusion or limitations of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply
to you.
• These warranties give you specific legal rights, and you may also have other rights which vary from
jurisdiction to jurisdiction.
• This limited product warranty does not cover the installation of the product, even though The
Manufacturer will pay reasonable labor costs for covered repair or replacement if your floor was
professionally installed and the floor product fails for reasons other than installation error. Installation
errors are the responsibility of the installer. While installations not performed according to our
requirements do not void the product warranty, damage or problems with the flooring related to
improper installation are not covered.
WARRANTY OWNER
This warranty applies only to Professionally Installed or Do-It-Yourself (DIY) installations by a homeowner for
his or her own residential end use/light commercial use when applicable. This warranty extends only to the
original end user and is not transferable.
The flooring receipt, all moisture/relative humidity testing documentation (if applicable), and the
professional installers receipt will be required to file a claim. If one should arise, please contact the
original purchaser to complete a claim form. In the event that you have a flooring concern the
Manufacturer will cover the cost of hiring an independent inspector, but if the inspection report comes
back deemed that it is an installation error or onsite issue, the inspection fee will be charged back to the
dealer/distributor/homeowner.