User's Guide

TROUBLESHOOTING

TROUBLESHOOTING:

Device Failed to Provision: This is likely due to an incorrect password or WiFi

misalignment. You will need to re-provision. Press the WiFi button on the side of the

CONNECT Module once. When CONNECTION slowly flashes red, you can restart the

provisioning process on page 5. A weak WiFi signal may cause a device to fail to

connect. A WiFi extender or signal booster may be required in this case.

Device Was On line But Remains Off line: This is likely due to a WiFi service issue

or weak WiFi signal. Check the WiFi signal and if necessary add a booster. Power

cycle by disconnecting the black cable then reconnecting. If device does not go

back online, press the WiFi button on the side of the CONNECT Module for five

seconds. When the CONNECTION light blinks red, then reconnect the device per

the provisioning instructions on page 5.

New Router/WiFi Password Change: Pressing the WiFi button quickly then re-

provisioning (per page 5 instructions) will allow you to connect a previously

provisioned device to a new router, or to an existing router with a new password.