Manual

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TROUBLESHOOTING

Troubleshooting Tips

PATCH XT Unit doesn’t power on.

Conﬁrm IEC power cable is securely inserted into your PATCH XT "

Conﬁrm the “Rear White Switch” is in the ON Position and that the PATCH XT’s Toggle Switch Ring is Illuminated Solid Blue."

Conﬁrm that wall power source is working by plugging in another device.

PATCH XT Hardware & Software not

communicating.

Conﬁrm that supplied (USB-A to USB-B) cable is fully inserted into the rear side of the PATCH XT Hardware Unit and corresponding CPU controller. "

Conﬁrm whether the Multi-Purpose LED is illuminated Solid Blue or Flashing. "

Close the PATCH APP Software and turn oﬀ the PATCH XT Hardware Unit. Wait 30 seconds and turn on the PATCH XT Hardware Unit & Reopen PATCH

APP Software. "

If the Multi-Purpose LED on the Hardware Unit is solid but the Host Signal Indicator in the PATCH APP is ﬂashing, you must click Settings > Multiple Unit

Setup and ensure that your PATCH XT Serial Number is in the ﬁrst slot, then click Save Setup. "

Try diﬀerent USB-A to USB-B Cable.

PATCH APP Download & Install error.

Conﬁrm that your CPU Security/Privacy (&/or) Firewall are not restricting the PATCH APP Software from properly installing. Mac OSX users may experience

an “Unrecognized developer error” that requires opening “User Preferences > Security & Privacy > Open Application Anyways

48V Phantom Power is not working.

Conﬁrm that 48V icon is illuminated in Blue & your microphone or 48V-powered unit is placed in the ﬁrst Digital Rack Space Slot. "

Conﬁrm that the 48V Master Bypass Switch in the Hardware Setup Menu is placed in the “On” position."

Conﬁrm that your microphone is connected to the proper Input # on the rear side of the unit with the corresponding Digital Rack Space #.

PATCH APP Software is launching but not

appearing on screen

- If your PATCH APP Software is not appearing on your chosen display screen. Use the Key Command “Shift + F1” (Windows) or navigate to "File > Reset

Window Size" (Mac OSX) to reset the PATCH APP’s screen position

There is a light humming or whirring noise coming

from the right side of my PATCH XT System.

The PATCH XT Hardware Unit is equipped with two cooling fans that are mounted on the Right Side of the Hardware Unit. These cooling fans are controlled

by a thermostat that will engage and disengage during the use of your System & change speeds depending on the amount of cooling required. Fan

Controls can be customized by going “Settings > User Preferences > Hardware Fan Controls”. The fans are mounted deep inside the chassis, not near any

exterior-facing panel."

Never block or restrict airﬂow to the PATCH XT Hardware Unit. Always ensure this fan is not blocked by cables or anything else restrictive.

Slight popping or clicking sometimes when

rearranging Active Racks.

It is completely normal to sometimes hear, slight popping or clicking when rearranging active digital rack spaces during play back. This popping or clicking

is a result based upon the type of audio signal currently being played through the PATCH XT system.

The PATCH XT System self-shutdown and/or

rebooted itself during use.

The PATCH XT Hardware unit is equipped with a failsafe temperature sensor that will shut the system down to avoid any internal damage if overheating is

present. It is not recommended to have the PATCH XT Hardware unit mounted directly near any hot or tube-based hardware units as this may result in

tripping the failsafe temperature sensor. "

The PATCH XT Hardware unit is also equipped with two internal fans to help assist with internal heat removal.

Experiencing a noise ﬂoor increase when using

certain microphones directly connected to PATCH

XT.

- The PATCH XT System is a Professional +4 Line Level device, not a microphone level device. Most microphones directly connected to the PATCH XT

System will not exhibit any noise ﬂoor increases but if you are experiencing an increased noise ﬂoor (I.E. Auditable Hiss) we recommend boosting the

microphone level prior to connecting to PATCH XT. (I.E. MIC -> dB Booster or Transparent Preamp -> PATCH XT).

Front Inputs or Outputs are not working.

Conﬁrm that the “Front Inputs” or “Front Outputs” toggle switches are engaged. When engaged there will be a Blue dot located next to the switches in the

PATCH APP Software. "

(If) using Multi-Unit setup, conﬁrm that “Front I/O Toggle Controls” in the bottom right side corner is selected to all units.

The PATCH XT System is not responding properly

or behaving unexpectedly.

Export all previously saved Routings and Hardware Setup Menu settings. Ensure these are stored in a safe back-up folder. Open the Settings > Restore to

Factory and allow the System to completely restore back to Factory Default Settings. Once performed, turn oﬀ the PATCH XT Hardware System, Close and

Delete the PATCH APP application. Reinstall the latest PATCH APP Software version and turn on the Hardware, followed by reimporting all Saved Routings

& Hardware Setups. "

(If) problem persists, please contact Support (www.ﬂockaudio.com/support)

PATCH

MANUAL