Manual

20
USER NOTICES & WARRANTYPATCH MANUAL
USER NOTICES & WARRANTY
User Notices & Warranty
Depending on the warranty service chosen by the user at the time of
purchase, the Flock Audio Support Warranty Programs will differ as
per below. PLEASE NOTE: IN ORDER TO PROCESS WARRANTY CLAIMS
YOU MUST KEEP THE ORIGINAL BOX & PACKAGING FOR SHIPPING, DO
NOT DISCARD BOX & FOAM INSERTS!
WARRANTY
All PATCH Systems include a 1 Year Standard Limited Warranty that
covers all manufacturer defects and/or failures from factory. This
warranty program comes standard with all Flock Audio PATCH System
purchases once the hardware is registered at (www.flockaudio.com/
myaccount). The Warranty can be upgraded from the Standard Limited
Warranty program to the premium Flock Audio SECURE up to one
month after the registered activation.
STANDARD LIMITED WARRANTY
IMPORTANT NOTICE RE: POWER SUPPLY
If you are having trouble with your PATCH System and trouble shooting
suggestions did not work, please visit (www.flockaudio.com/support) for
further details & to contact our Technical Support Team.
REPAIRS
It is NEVER RECOMMENDED to self service a Flock Audio PATCH System
or expose the internal components by opening the unit. Risk, Injury &/or
Death may occur if you open a Flock Audio PATCH System and will void any
active warranty immediately. The PATCH System doesn’t contain any user
replaceable or removal parts.
Any User Maintenance &/or Repairs are required to be performed by a
Certified Flock Audio Support repair service technician. These Certified
Support Technicians can be located by visiting Flock Audio Support
(www.flockaudio.com/support).
USER MAINTENANCE
When mounting your Flock Audio PATCH System, it is recommended to use
a Nylon or Plastic Rack Screw Washer to avoid scratching or damaging the
rack ears on the front panel faceplate.
To keep your front panel clean of dust and debris, it is recommended to use
canned air to remove dust and/or a lightly damp microfibre cloth to gently
wipe the front panel face plate. Do Not apply pressure to the LED
Indicators or other protruding components on the faceplate (I.E. Power
Switch etc.)
SIMPLE USER CARE
The PATCH System hardware is to be powered by a certified CSA/UL
60950-1 +Am1 + Am2 or CSA/UL 62368-1 (Edition 2) external power
adapter with a rated output of 24VDC, 4.17A, 100W max or
equivalent specifications.
EXTERNALLY CONNECTED HARDWARE RISK
It is at the risk of the user to follow the proper usage instructions of
this device as dictated in this manual. It is important to follow the
proper recommended connection methods in order to successfully
route and operate the PATCH System. Flock Audio Inc. cannot be
held liable for any damages caused to other connected audio
hardware or injury due to improper use of the PATCH System.