User's Manual

TBox Installation and Operating Manual A

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page 11 of 11

Issue A

6.3 TROUBLESHOOTING

Symptom Sensor Unit does not power up

Step 1 Check external supply connections and presence of mains supply to Sensor

Unit

Step 2 Remove Sensor Unit and return for repair

Symptom No Communication between PC and Sensor Unit

Step 1 Check communications cable connection between PC and Sensor

Step 2 Check selection of correct COM” port on TBox Software

Step 3 Restart the PC and the TBox Software

Step 4 Exit the TBox Software program and restart the computer

Step 5 Remove Sensor Unit and return for repair

Symptom No measurements obtained on live objects

Step 1 Ensure Sensor Unit has mains power supply and is switched on

Step 2 Inspect the Sensor Unit to ensure that its mechanically mounting and

alignment is correct

Step 3 Review all settings in the TBox Software, ensuring that the settings and

selections are sensible

Step 4 Inspect data interface connection

Step 5 Remove Sensor Unit and return for repair

Symptom Results appear incorrect

Step 1 Run the Self Test command from the TBox Software

Step 2 Carefully review all settings in the TBox Software, ensuring that the settings

are sensible. Refer to recorded settings used when setting up initially.

Step 3 Change settings in the TBox Software and re-measure objects

6.4 CABLE INSPECTIONS

6.4.1 Data interface cable

Do continuity test between the connectors of the cable roll.

Test for short circuit between all pins on each of the connectors of the cable.