Installation Guide

05 06
Troubleshooting
This list is used for checking and solving common faults and errors. Please contact the manufacturer if
problem you encounter is not on the list below.
Problem
No response when pressing the UP
button and DOWN button
No response when pressing and
holding the DOWN button
The distance lifted or lowered is not
accurate
Overworked beyond duty cycle:
Max 2 min on/18 min off
Automatically reset a lot
Worksurface downward sliding
Can lift but cannot lower down
Motor does not work properly
Speed of lifting is slow
Solution
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than .275 Ibs
2. Contact the distributor or the manufacturer.
1. Contact the distributor or the manufacturer.
1. Start the reset process.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than .275 Ibs
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than .275 Ibs
2. Contact the distributor or the manufacturer.
1. Keep the power on and stop working for
18 minutes.
2. Contact the distributor or the manufacturer.
1. Press and hold the "M" and " " button for
three seconds until you hear BEEP twice
to restore the factory settings.
2. Contact the distributor or the manufacturer.
Handset Instruction
Handset
LED Display
Product parameters
1.Button introduction: there are 7 buttons in total, including "▲", "▼", "1", "2", " ", " ", "M"
(1) "▲": UP Button, used to raise the desk surface;
(2) "▼": DOWN Button, used to lower the desk surface;
(3) "1": Position 1, saves the 1st height position;
(4) "2": Position 2, saves the 2nd height position;
(5) " ": Position , the display shows the number 3 and saves the standing height position;
(6) " ": Position , the display shows the number 4 and saves the seat height position;
(7) "M": SAVE button, used to save the height position and child lock: security lock.
Operation Guide
·Child lock function:
a. When the child lock is turned on, the blue child lock indicator light ( and M directly above)
will light up.
b. Press the button indicator to flash once.
c. To immobilise or unlock the child lock, press and hold the M button for about 5 seconds.
d. All the keys will work normally after immobilising the child lock function.
·Button lift function:
The height of the table can be adjusted up or down by pressing the "▲"or "▼" button and the current
height will show on the display.
·Saving height function:
a. Press the UP or DOWN button to adjust the height of the desk surface. Press the "M" save button
and the display will show " ". Then press "1", "2", " " or " " button and save the height to the
corresponding position 1, 2, 3 or 4. The display will show " ", " ", " " or " ";
b. Press "1", "2", " "or " ", and the height-adjustable desk will adjust automatically to the previously
saved position.
·Adjust the sensitivity of anti-collision:
a. Keep pressing the "▲ " and "▼" button at the same time for 5 seconds to switch the sensitivity to
level 1, 2 or 3.
b. When the display shows " ", it signifies low sensitivity. " " signifies medium sensitivity and " "
signifies high sensitivity.
c. Anti-collision operates when an obstruction is detected while moving up or down. The desk will
stop automatically and move in the opposite direction for a short distance.
·Reset function and Troubleshooting:
a. Reset function definition: When the LED display shows " ", press and hold the "▼" button until
the desk reaches its lowest height and the display will show the lowest height. The reset process is
then complete.
b. If the exception code E01 or E02 occurs, please retry 18 minutes later. c. If the "▼" button doesn't
work, please check the cable connection and switch off the power for at least 10 seconds. Switch on
the power, press the "▼" button and the LED display will show " ". Then start the reset process by
pressing the "▼" button.
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